Flights Consultants

Explore!; Remote; GBP 29,000 - 34,000; Full time

Job summary

A leading adventure travel company is seeking a knowledgeable Flight Consultant to join their Customer Service team. This role involves managing flight bookings using the GDS, providing ticketing support, and communicating effectively with customers. The ideal candidate has experience in airline ticketing and is skilled in working accurately with attention to detail. Benefit from a competitive salary, commissions, and the flexibility of remote work with a focus on a healthy work-life balance.

Benefits

Competitive salary

Up to £150 per month commission

Bonus opportunities

Flexible working patterns

Qualifications

• Experience as a Travel Agent or Airline Ticketing Agent.
• Experience issuing and reissuing tickets, and managing GDS queues.
• Skilled in customer communication and support.

Responsibilities

• Manage PNRs within Travelport GDS including ticketing and schedule changes.
• Support Sales with complex flight requirements.
• Assist customers with flight queries.

Skills

Booking published and net fares on GDS

Customer communication

Attention to detail

Tools

Travelport

Galileo

Amadeus

Sabre

Worldspan

Job description

Explore is an adventure travel expert focused on sustainable, small group holidays which create stories to tell for a lifetime. From classic group tours and family adventures, to walking, wildlife and cycling trips. With around 100 countries to choose from, our customers explore the world with us.Join us on our journey, creating extraordinary travel experiences for all.

At the heart of all of this, is a passion to travel responsibly. We aim to always be welcomed back, for communities and cultures to benefit, and wildlife to flourish. In a complicated world that's full of potential, we strive to be better than yesterday.

We put people at the heart of everything we do and are proud of the extensive benefits we offer.

This role is home-based/remote and a full-time position. However work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).

Salary: £29,000 p.a. + up to £150 per month commission + bonus

About the role:

Our Flights Consultants are key members of our Customer Service team. They provide flight and ticketing support to our customers and various internal teams in an airline reservation capacity. This involves booking flight routes in the GDS system (we use Travelport), flight ticketing, amendments and operational procedures. They are also part of the duty team which deals with customers who are currently travelling and may need flight assistance. Main responsibilities:

• Managing PNRs within Travelport GDS including queue management, ticketing, reissues and schedule changes.
• Support the Sales team with complex flight requirements.
• Making airline reservations in Travelport GDS.
• Making low cost carrier/airline reservations.
• Support internal teams (in the UK, Australia and Canada) with flight queries.
• Liaising with customers regarding flight queries.
• Support the duty team with flight issues.
• Administration tasks including cancellations.
• Working with a customer focused approach at all times.

Working hours will include 1Saturday in 3 with a lieu day off in the week and on call cover on Sundays on a rota basis between the team.

Am I the right person?

This role would suite someone currently working as a Travel Agent or Airline Ticketing Agent. We are looking for your application to demonstrate:

• Working experience of booking published and net fares on a GDS (Travelport/Galileo/Amadeus/Sabre/Worldspan) is essential.
• Experience of issuing and re-issuing tickets, and checking the queues in a GDS is desirable.
• Experience of communicating with customers.
• Skilled in working accurately, and with attention to detail.

We aim to be better than yesterday and our values will be close to your heart.

Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners - always with respect and kindness.

Explore is part of Hotelplan Group, a well-established and diverse family of specialist tour operators, with a long tradition of developing and operating market-leading experiences. The family comprises ski, walking and Laplandholidays with Inghams and Santa’s Lapland; adventure travel with Explore; and self-guided holidays with Inntravel. Sustainability and responsible tourism is at the core of everything we do, and should be a passion for everyone employed by the group.