Flexible-Working New Home Customer Care Manager

Fawkes and Reece; Liverpool; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A reputable house builder in the UK is seeking a Customer Liaison Manager to oversee customer care on new build housing developments. You will manage inspections, liaise with customers, and ensure compliance with quality standards. The ideal candidate has strong customer care knowledge and excellent organizational skills, with the flexibility to manage their own diary. This position offers a contributory pension scheme and 25 days of leave plus bank holidays.

Benefits

Flexible working

Contributory pension scheme

25 days leave + bank holidays

Additional benefits

Qualifications

• Ability to work alone and as part of a team.
• Good time management and organisational skills.
• Ability to liaise with Customers, Contractors and internal departments.

Responsibilities

• Manage your own diary to ensure homes are inspected.
• Conduct Home Ready Inspections and Ready for Occupation Inspections.
• Liaise with customers and site teams to ensure completion of agreed defects.

Skills

Strong work ethic

Time management

Customer Care knowledge

Knowledge of NHBC standards

Job description

A reputable house builder in the UK is seeking a Customer Liaison Manager to oversee customer care on new build housing developments. You will manage inspections, liaise with customers, and ensure compliance with quality standards. The ideal candidate has strong customer care knowledge and excellent organizational skills, with the flexibility to manage their own diary. This position offers a contributory pension scheme and 25 days of leave plus bank holidays.