Fleet Control Platform Specialist

Motability Operations Limited; Bristol; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading mobility solutions provider in Bristol is seeking a Fleet Control Platform Specialist to manage and support the partner platform for service, maintenance, and repair activities. Responsibilities include platform management, user administration, and continuous improvement initiatives. The ideal candidate will have experience with the Epyx 1Link platform and strong troubleshooting skills. This role offers a hybrid working environment and various benefits including a discretionary bonus and private medical insurance.

Benefits

Annual discretionary bonus

15% non-contributory pension

Life assurance at 4 times salary

Employee Discount Scheme

Access to healthcare apps

28 days annual leave with option to purchase/sell

Qualifications

• Experience managing and configuring the Epyx 1Link platform.
• Knowledge of workflows, rules, and user access control.
• Skilled in troubleshooting issues and providing user support.
• Experience creating documentation and training materials.
• Proactive in identifying improvements for operational efficiency.

Responsibilities

• Maintain and configure the SMR platform for decision-making.
• Provide day-to-day operational support to platform users.
• Manage user access, roles, and permissions.
• Create and maintain up-to-date documentation.
• Identify opportunities for system enhancements.

Skills

Managing and configuring operational platforms

Troubleshooting technical issues

User support and administration

Documentation and training materials creation

Collaboration with internal teams

Tools

Epyx 1Link platform

Job description

Overview

Motability Operations are currently recruiting for a Fleet Control Platform Specialist to join our team in Bristol on a full-time, permanent basis. The Fleet Control Platform Specialist is responsible for managing, configuring, and supporting the partner platform used for service, maintenance, and repair (SMR) activities, including downtime management. This role ensures that platform rules, workflows, and user access are maintained to support accurate, compliant, and cost-effective decision-making. It combines technical oversight with day-to-day operational support, including user administration, issue resolution, and collaboration with platform partners to enhance system performance. The specialist also supports system maintenance, training, and documentation, acting as the key point of contact for all platform-related queries. By enabling effective platform use, and driving continuous improvement, the role supports SMR efficiency, cost control, and consistent service delivery across the network.

Key Responsibilities

• Platform Management and Technical Oversight: Maintain and configure the SMR platform to support accurate, compliant, and cost-effective decision-making.
• Ensure platform rules, workflows, and data structures are up to date and support high levels of auto-approval where appropriate.
• Collaborate with platform partners to enhance performance, coordinate updates, and implement improvements.
• Monitor data integrity and ensure compliance with internal policies and external regulations.

• Operational Support and Issue Resolution: Provide day-to-day operational support to platform users, including troubleshooting and resolving technical issues.
• Act as the primary point of contact for platform-related queries, ensuring timely resolutions and clear communication.
• Support the incident management partner in configuring and using downtime management tools effectively.
• Deliver performance insights and reports on platform usage, issues, and outcomes.

• User Administration and Access Control: Manage user access, roles, and permissions to ensure secure and appropriate platform usage.
• Support onboarding and offboarding processes, ensuring users have the correct level of system access.
• Maintain user configuration standards to support operational efficiency and accountability.

• Training, Documentation, and Continuous Improvement: Create and maintain up-to-date documentation, user guides, and support materials.
• Identify opportunities for system enhancements and support continuous improvement initiatives.

About You

You're a detail-oriented and technically confident professional with experience supporting and managing operational platforms – ideally within service, maintenance, or fleet environments. You understand how to configure systems, maintain data accuracy, and manage user access to enable smooth, compliant, and cost-effective operations. With a focus on continuous improvement, you proactively seek opportunities to enhance functionality, streamline workflows, and enable effective decision-making. You take ownership of your work, balancing day-to-day operational demands with the drive to deliver long-term value and ensure compliance.

• Minimum criteria:
  • Experience managing and configuring the Epyx 1Link platform.
  • Knowledge of workflows, rules, and user access control to maintain compliance and data integrity.
  • Skilled in troubleshooting issues and providing user support as the primary point of contact.
  • Experience creating documentation, guides, and training materials to support effective platform use.
  • Proactive in identifying improvements to streamline workflows and enhance operational efficiency.
  • Excellent communication and collaboration with internal teams and external partners.

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2 days per week whilst also using the great office spaces we have available.

Benefits and Rewards

• As a Motability Operations team member, you can expect:
  • An annual discretionary bonus
  • 15% non-contributory pension (9% non-contributory pension during probation period)
  • Life assurance at 4 times your basic salary
  • Employee Discount Scheme with a large network of retailers
  • Discounted Electric/Hybrid Car Salary Sacrifice Scheme
  • Access to the Cycle to Work Scheme (showers, changing rooms, and secure bike sheds on site)

• Health and wellbeing benefits:
  • 28 days annual leave with option to purchase and sell days
  • Funded Private Medical Insurance
  • Critical illness insurance
  • Free access to healthcare apps (Peppy, Unmind, Aviva Digital GP)
  • Funded health screening for over 50s
  • 1 day per year to volunteer (paid)
  • Access to an allotment for charitable work
  • Prayer room and quiet spaces in the office

• Voluntary benefits include:
  • Dental Insurance
  • Health and cancer screenings for you and your partner
  • Discounted gym memberships
  • Charitable giving

At Motability Operations, we believe in building a diverse workforce and encourage people from all backgrounds to apply. We strive for an inclusive culture with accessible offices and flexible working where possible. Please note, Motability Operations reserves the right to close applications early if a suitable number of high-quality applications are received.