Flagship & Community Store Manager

PEACHY DEN; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A trendy fashion store in East London is seeking a Flagship & Community Store Manager to oversee operations across two locations. You will be responsible for driving sales performance, leading retail teams, and ensuring exceptional customer experiences. The ideal candidate has over 3 years of retail management experience, strong leadership skills, and a focus on operational excellence. This role offers 20 days holiday plus benefits and a generous clothing allowance.

Benefits

28 days annual leave

Flexible rolling schedule

Generous clothing allowance

45% staff discount

Auto-enrolment pension scheme

Qualifications

• Proven track record of driving sales performance.
• Strong communication skills managing transitions.
• Experience in cash handling and safety procedures.

Responsibilities

• Lead and develop retail teams across two locations.
• Ensure daily operations support smooth trading.
• Manage merchandising and stock levels effectively.

Skills

Leadership skills

Customer service

Sales performance

Organizational skills

Problem-solving

Education

3+ years experience in retail management

Experience in multi-site environments

Tools

Retail POS Systems

Visual merchandising tools

Job description

Flagship & Community Store Manager – Soho & Dray Walk, East London

As the Flagship & Community Store Manager at Peachy Den, you are the heartbeat of our physical retail operation, leading the teams across two locations ; our forthcoming flagship in Soho and our community store in Dray Walk, East London.

You will deliver exceptional customer experiences, uphold both spaces as inspiring, well-run environments, and ensure consistency in brand standards across locations. Reporting to the Head of Operations & Commercial Strategy, you will oversee all aspects of each store’s performance, team development, daily operations, and in-store activations.

Responsibilities : Sales & Performance

• Take full ownership of the stores’ sales results, ensuring targets are consistently met and exceeded.
• Lead the team to deliver measurable results, fostering a culture of accountability and performance.
• Monitor KPI trends and identify opportunities to maximise revenue
• Analyse store performance, share insights with HQ, and implement improvements to drive both short-term results and long-term growth.

Leadership & Team Management

• Lead, motivate, and develop retail teams across both locations to support sales and service excellence.
• Directly line-manage two Store Leads, supporting their development, performance, and leadership of their teams.Conduct 1 : 1s, coaching, and performance reviews, monitoring staff contribution to sales and KPI targets.
• Oversee recruitment, onboarding, and ongoing training of Sales Assistants and Keyholders.
• Foster a positive, inclusive, values-led culture that drives engagement and results.

Operations & Administration

• Ensure daily operational procedures are completed efficiently to support smooth trading.
• Oversee till reconciliation, cash handling, and reporting to maintain accuracy and support KPI tracking.
• Manage scheduling and labour allocation in line with expected footfall and sales targets.
• Maintain Health & Safety and security protocols, ensuring uninterrupted trading and staff safety.

Stock Management & Visual Merchandising

• Maintain brand-standard merchandising to support sales and enhance the customer experience.
• Oversee stock levels, restocking, and faulty stock procedures to ensure product availability and minimise loss.
• Conduct regular stock checks and maintain organised stockrooms to support smooth operations and maximise sales.

Customer Service & Brand Experience

• Lead by example on the shop floor, delivering exceptional service that drives loyalty and conversion.Gather customer insights and share with HQ to inform product, merchandising, and sales strategies.
• Champion the Peachy Den ethos in every interaction, enhancing both customer experience and sales potential.

Events, Activations & Reporting

• Partner with HQ to plan in-store events and activations that drive footfall and revenue.
• Provide feedback on event performance and in-store trends, implementing actionable improvements.
• Prepare weekly summaries of store performance, including key insights on staff, customers, and sales trends.

Requirements :

• 3+ years’ experience in retail management, ideally in a premium, fashion, or multi-site environment
• Proven track record of driving sales performance and achieving commercial targets
• Strong leadership skills with experience managing, coaching, and developing teams
• Excellent communication skills and confidence managing cross-location handovers
• Highly organised, with the ability to prioritise across two stores and manage shifting demands
• Strong understanding of store operations , including cash handling, rotas, H&S, and security procedures
• Experience in visual merchandising and maintaining brand presentation standards
• Comfortable analysing retail KPIs (footfall, conversion, ATV, UPT) and turning insights into action
• Confident handling customer escalations and delivering premium-level service
• Proactive problem solver with a hands-on, can-do attitude
• Reliable and punctual, with strong time management and attention to detail
• Flexibility to work weekends, evenings, and events as required
• Ability to build strong relationships with HQ teams, customers, and the wider community
• Strong understanding of Peachy Den’s brand principles, tone of voice, and community-led ethos , with the ability to embody and champion these in-store
• Desirable : Experience managing or working during new store openings , including launch planning and operational setup

Benefits :

• 20 days annual holiday plus bank holidays, for a total of 28 days off per year. (If you work a bank holiday, you’ll receive an alternative day off.)
• Flexible rolling schedule : Enjoy a balanced rota with predictable time off, including at least one full weekend off every month, while still covering key trading periods.
• Generous clothing allowance
• 45% staff discount
• Auto-enrolment pension scheme

How to apply? Send your CV and a cover letter to [e-mail]