Flagship Assistant Manager (37.5 Hours)

SPACE NK; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading beauty retailer in London is seeking a Flagship Assistant Manager to support the Store Manager in maximizing sales and profitability. The role involves delivering a customer-first experience, coaching and developing the team, and ensuring compliance with company processes. Ideal candidates will have strong leadership, communication skills, and a passion for beauty. The position offers opportunities for growth in a dynamic retail environment.

Qualifications

• Ability to deliver a customer-first experience and coach the team.
• Strong communication, prioritising and organisational skills.
• Ability to manage change and adapt to rapidly changing priorities.

Responsibilities

• Support the Store Manager to maximize sales and profitability.
• Deliver a customer-first experience exceeding customer expectations.
• Coach the team and ensure a consistent customer-first experience.
• Analyze reports to drive business opportunities and commercial excellence.
• Lead and motivate a diverse team to achieve performance goals.

Skills

Customer-first experience

Analytical skills

Strong communication skills

Leadership abilities

Job description

Overview

We are thrilled to announce the expansion of our Northcote Road store! If you love beauty, you're in the right place. Space NK is the go-to destination for worldwide beauty discovery, curating over 100 in-demand, innovative brands. Through our neighbourhood stores, online presence and loyalty scheme, we have built a community where customers can explore, experiment, and enjoy our brands. The customer is at the heart of everything we do and we strive to offer everything they need.

Flagship Assistant Manager Role Overview

The Flagship Assistant Manager's main responsibility is to support the Store Manager to maximise sales and profitability while developing and retaining a high performing team. They must aim to deliver a customer-first approach, a visually inspiring and inviting store environment, and a fully compliant store adhering to all company processes and policies. They will assist with identifying a focussed and commercial business plan to deliver bottom-line profitability.

Main Responsibilities

• Customer First
  • Delivers a 'customer first' experience exceeding customer expectations.
  • Coaches the team to ensure a 'customer first' experience is delivered consistently.
  • Ensures consistent product training and knowledge to provide unbiased customer advice.
  • Leads the team to deliver a green mystery shop result.
• KPI's
• Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion.
• OMNI focus by maximizing O&P opportunities.
• Exceeds the company acquisition target for N.dulge.
• Assists the Store Manager in managing payroll spend within budget through effective scheduling and people planning.
• Manages stock file accuracy and adheres to stock handling policies to minimise stock loss.
• Communication
• Ensures team awareness of sales targets, ATV, AUS and conversion targets daily, weekly and monthly, focusing on achievement.
• Communicates clearly with internal and external partners to drive business opportunities.
• Commerciality
• Identifies opportunities to maximise the business and analyses available reports to review performance.
• Makes decisions to drive commercial excellence, ensuring sales, promotions, new launches, VM and rate card executions meet brand standards.
• Drives treatment rooms/chairs bookings and maintains standards.
• Keeps up-to-date with current brand trends, social media and customer profiles.
• Team
• Supports recruitment and retention of diverse teams that uphold a customer-first experience.
• Creates an inclusive, welcoming and approachable environment for employees to thrive in.
• Delivers feedback and manages performance in line with company processes.
• Identifies ambassadors/specialists to drive results and ensures efficient operational task execution.
• Supports development, succession planning and growth of the store team.
• Leadership
• Leads, motivates and inspires the team; coaches and develops individuals to reach their full potential.
• Undertakes reasonable duties as required by Store Manager and Regional Manager.
• Leads change and innovation to evolve the retail experience and drive sales.
• Encourages exemplary service, stock management and VM to create a compelling store atmosphere.
• Coaches the team to use initiative and oversee all levels of customer service and operations.
• Conducts regular floor walks, provides constructive feedback and sets goals.
• Exhibits floor presence by leading by example and plans projects by priority.
• Owns store Health & Safety by upholding company procedures to protect employees and customers.
• Store Operations
• Maintains store in line with company maintenance and Health & Safety standards; communicates needs with Regional/Property Manager.
• Adheres to all loss prevention practices.

Qualities

• Ability to deliver a customer-first experience and coach the team.
• Ability to analyse commercial reports to drive opportunities.
• Ability to identify key performance behaviours and competencies.
• Strong communication, prioritising and organisational skills.
• Leads by example and values honesty and integrity.
• Ability to manage change and adapt to rapidly changing priorities.
• Ability to delegate tasks and follow up to ensure completion.

Legal and Application Information

Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.

If you want to find out more about us, our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.

How We Will Use Your Information: We will use the information you provide to process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email. Our current system does not use an automated filtering system. All applications made via the website, through a third-party website or in-store will be kept on file for 12 months. This information will be retained and used to assess your suitability for similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file, you may email our recruitment team with RIGHT TO BE FORGOTTEN as the subject. We will inform you when we have deleted your application details; otherwise we will treat your application as consent to us holding this information.