Fitness Customer Service Lead — Lead a Small Team Onsite

JTX Fitness; Shoreham-by-Sea; On-site; Confidential; Full time

Job summary

A growing fitness business in Shoreham-by-Sea is seeking a Customer Service Supervisor to enhance team performance and customer satisfaction. The ideal candidate will have strong experience in customer service and team leadership skills, thriving in a supportive environment. Responsibilities include managing customer inquiries and leading the customer service team. Benefits include 25 days’ leave and a company pension scheme.

Benefits

25 days’ annual leave

Company pension scheme

Medicash health plan

Staff discounts

Access to on-site gym

Qualifications

• Experience handling varied queries across multiple channels.
• Previous supervisory or team-leading experience.
• Ability to coach and support team members.

Responsibilities

• Monitor the customer support inbox each morning.
• Handle customer enquiries via phone, email, and social media.
• Lead daily team huddles and communicate updates.

Skills

Strong customer service experience

Excellent written and verbal communication skills

Confident problem-solving

Good organisational skills

Job description

A growing fitness business in Shoreham-by-Sea is seeking a Customer Service Supervisor to enhance team performance and customer satisfaction. The ideal candidate will have strong experience in customer service and team leadership skills, thriving in a supportive environment. Responsibilities include managing customer inquiries and leading the customer service team. Benefits include 25 days’ leave and a company pension scheme.