FIT Sales Consultant

Abercrombie & Kent; Cheltenham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury travel brand in Cheltenham is seeking a FIT Sales Consultant to design and price luxury travel programs across Europe. The role entails achieving sales targets while providing outstanding service to clients. Ideal candidates must possess strong communication skills, a passion for travel, and a good geographical knowledge of Europe. The position offers a supportive environment with training and various employee benefits including discounted travel and hybrid working options.

Benefits

Company pension plan

25 days annual leave

Discounted trips

Hybrid working

Cycle to work scheme

Qualifications

• Confident positive attitude.
• A second European language is advantageous.
• Ability to multi-task and work under pressure.

Responsibilities

• Design tailor-made FIT programmes for clients.
• Meet or exceed turnaround sales conversion targets.
• Build relationships with luxury travel industry professionals.

Skills

Strong spoken and written communication skills

Sales affinity

Attention to detail

Time management

Geographical knowledge of Europe

Tools

Outlook

Word

Teams

Excel

Job description

Job Description

Come and join one of the worlds leading luxury travel brands.

A&K Travel Group is a dynamic collection of travel and cruise companies including Abercrombie & Kent Crystal and the worlds oldest travel agency Cox & Kings. We create unique immersive travel experiences worldwide. Our people make us a great place to work fostering a supportive environment with ongoing training and global career opportunities. We also make a difference : Abercrombie & Kent Philanthropy has supported communities for 40 years and we were recognised by Which for exceptional client care during the pandemic.

Role Profile

Position: FIT Sales Consultant

Full Time

Location: Cheltenham

Reports to: FIT Manager

Purpose: Using the client brief and subsequent qualifying process this role involves building and pricing creative luxury tailor‑made programs for travel across Europe. The Consultant will be responsible for achieving sales and margin goals along with designing programs which are operationally sound. Ultimately the aim is to exceed expectations of our guests sales offices and travel advisors so the return to A&K again and again.

Responsibilities

• Design tailor‑made FIT programmes for A&K sales offices or travel advisors checking feasibility of itineraries and making suggestions as appropriate.
• Meet or exceed set and agreed turnaround sales conversion and margin targets.
• Negotiate better hotel and land provider rates where possible.
• Cost each programme accurately competitively and to the required level of quality within the agreed time frame whilst maintaining creativity using the in‑house reservations system.
• Actively follow up on all new business quoted until a definitive result is obtained.
• On confirmation set up the file and ensure the reservation system are accurate before handing over to the operator.
• Investigate new products and opportunities to achieve greater sales to existing and new clients.
• Check when requested costings and itinerary content of programmes which have been set up by other team members.
• Check the final itinerary and Supplier Information Report before it is sent to all suppliers as required.
• Build strong relationships with a global clientele of luxury travel industry professionals in order to encourage repeat business.
• Ensure appropriate terms are sent to clients and deposits taken.
• Create financial statements including matters related to travel advisor commissions.
• Ensure that correct funds are received from a client by the agreed dates.
• Develop an itinerary which is operationally viable from the outset.
• Assist managers and operations staff in handling issues as they arise.
• Provide Quality Control information to the Manager / Supervisor as required.
• Proactively participate in and provide training on destinations products and procedures.
• Provide emergency mobile telephone service on a rota basis and provide all necessary information for the emergency file.
• General office duties such as answering telephone etc.
• Any other reasonable duties as requested by the Manager / Supervisor.
• Provide guidance and assistance to members of staff in other European A&K DMC locations.

Experience & Qualifications

• A confident positive attitude.
• Strong spoken and written communication skills. A second European language is advantageous.
• A good level of geographical and general knowledge of Europe is advantageous.
• Up‑to‑date knowledge of Outlook Word Teams and Excel.
• A natural affinity for sales and (over) achieving goals.
• A real passion for travel.
• Ability to multi‑task and work under pressure.
• Attention to detail.
• Willingness to develop relationships with clients.
• Good and effective time management.

What We Offer

• Company pension plan from start of employment with employer contributions increasing after 5 and 10 years of service.
• 25 days annual leave in addition to bank holidays plus the ability to buy an additional 5 days or sell 5 days.
• Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family).
• Discounted Gym Membership – contribution of up to £35 a month at Virgin Active Gym (London) or other gyms through GymFlex.
• Life assurance (2x base salary paid out as a tax‑free sum).
• Hybrid working – employees to come to the office minimum 4 days per week.
• Enhanced Paid Parental Leave 18 weeks full pay regardless of gender.
• Employee Assistance Programme – access to wellbeing resources and counselling.
• 1000 Recruitment Referral Bonus.
• Cycle to work scheme.
• Season Ticket Loans.

Regular Social Events

We host regular social events to build team spirit and celebrate achievements.

How to Apply

If you would like to learn more about the position or apply please send your CV, salary expectations and cover letter to the recruitment team.

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.