First Line Manager - Warehouse

DHL; Northampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A logistics company is seeking a Warehouse First Line Manager in Northampton. The role involves supervising operations, ensuring safety, and driving team performance. Successful candidates will have experience in logistics management and strong communication skills. Join a supportive team with opportunities for development and a generous pension scheme.

Benefits

Career development and training

Generous pension scheme with employer contribution

Free confidential 24/7 GP consultations

Hundreds of retail discounts

Qualifications

• Proven experience in a warehouse or logistics environment.
• Transport knowledge or experience is beneficial but not essential.
• Essential customer-facing experience for managing direct interactions.

Responsibilities

• Supervise the day-to-day running of a safe and efficient operation.
• Report and investigate workplace incidents.
• Understand and drive team performance against clear Objectives & KPIs.

Skills

Proven experience as a First Line Manager

Health & Safety awareness

Strong communication skills

Customer-facing experience

Job description

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Contract Type: Permanent (Full-Time)
Shift patterns: 6am-6pm (4 on 4 off shift pattern)
Location: Northampton, NN4 7BW

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We're now looking for a Warehouse first line Manager to lead our operations and drive success.If you're a proactive leader with a passion for logistics, we want you on our team!

WHAT YOU'LL DO

As a First Line Manager, you'll be at the heart of our warehouse operations, ensuring a safe, efficient, and customer-focused environment. Your key responsibilities will include:

• Supervising the day-to-day running of a safe and efficient operation within clear guidelines.
• Reporting and investigating workplace incidents, escalating issues where necessary.
• Understanding and driving team performance against clear Objectives & KPIs.
• Leading shift performance meetings to align priorities and ensure actions are followed through.
• Supporting the transport operation on site and collaborating directly with our customer.
• Attending regular customer calls to maintain strong relationships and service standards.

THIS ROLE WOULD SUIT PEOPLE WHO

To be successful in this role, you'll need:

• Proven experience as a First Line Manager in a warehouse or logistics environment.
• Transport knowledge or experience - beneficial but not essential.
• Customer-facing experience - essential for managing direct interactions and expectations.
• Health & Safety awareness - with experience in a similar operational role.
• Strong communication skills - both written and verbal, to lead teams and engage stakeholders.

WHY JOIN US?

• Career development and training
• A supportive and inclusive team culture
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 18th August 2025 . Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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