First-Line IT Support Technician - Growth & Training

CMD Recruitment; Midsomer Norton; On-site; GBP 22,000 - 26,000; Full time

Job summary

A growing technology company in the United Kingdom seeks an experienced 1st Line Support Technician. In this office-based role, you will provide support to customers, resolve technical inquiries, and maintain records in the support system. The company emphasizes staff progression and offers learning opportunities to enhance your skills. Ideal candidates will have strong customer service and diagnostic skills, with the potential to progress to 2nd Line support.

Benefits

Annual bonus

Access to online training courses

Support for career development

Qualifications

• Experience in a technical support role, particularly in 1st line support.
• Ability to manage support queues and provide timely updates to customers.
• Strong record-keeping and documentation skills are essential.

Responsibilities

• Provide first line support and resolve technical issues.
• Log queries and maintain records in the support ticketing system.
• Develop diagnostic skills and test systems for faults.
• Contribute to the company's internal knowledge base.

Skills

Customer service skills

Diagnostic skills

Knowledge of software and hardware

Problem-solving abilities

Job description

A growing technology company in the United Kingdom seeks an experienced 1st Line Support Technician. In this office-based role, you will provide support to customers, resolve technical inquiries, and maintain records in the support system. The company emphasizes staff progression and offers learning opportunities to enhance your skills. Ideal candidates will have strong customer service and diagnostic skills, with the potential to progress to 2nd Line support.