First-Line IT Support Specialist – Hospitality

Wanstor Limited; City Of London; On-site; GBP 26,000 - 29,000; Full time

Job summary

A prominent IT solutions provider is seeking a Service Desk Analyst to join their Hospitality team. This role requires responding to technical issues, managing user accounts, and delivering exceptional customer support. Candidates should have some IT support experience, knowledge of ITIL, and a strong desire to provide proactive service. The company offers generous time off, continuous learning opportunities, and team-oriented culture.

Benefits

24 days of annual leave

Opportunities for continuous learning

Personal development days

Paid volunteer opportunities

Team social events

Qualifications

• Experience in IT support at the 1st line level.
• Knowledge of ITIL frameworks.
• Ability to manage stakeholders effectively.
• Strong customer service orientation.
• Well-organized and able to multitask.
• Positive and energetic attitude.
• Willingness to work varied shifts.

Responsibilities

• Respond to client technical issues via phone and email.
• Log calls using service desk tools and ITIL processes.
• Maintain good customer relations and visit sites as needed.
• Manage user accounts within Office365 and allocate licenses.
• Maintain user accounts in Active Directory and Azure.
• Utilize remote tools for user requests.
• Deploy PCs through Windows Autopilot and Intune.
• Set up and configure Windows PCs and laptops.

Skills

IT support experience at a 1st line level across Microsoft 365

Knowledge of ITIL, incident, problem and change management

Ownership of stakeholders and projects

Customer service

Organizational skills

Autonomy in tasks

Positive energy

Tools

Office365

Active Directory

Azure services

Windows Autopilot

Intune

Job description

A prominent IT solutions provider is seeking a Service Desk Analyst to join their Hospitality team. This role requires responding to technical issues, managing user accounts, and delivering exceptional customer support. Candidates should have some IT support experience, knowledge of ITIL, and a strong desire to provide proactive service. The company offers generous time off, continuous learning opportunities, and team-oriented culture.