Fire & Security Service Engineer

Marlowe Fire & Security; Coventry; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading Fire and Security company in Coventry seeks an Engineer to maintain Fire & Security systems and deliver world-class customer service. The ideal candidate will have a technical background and strong organizational skills, ensuring effective communication with customers. Responsibilities include responding to service calls, planning site visits, and maintaining stock levels. Competitive salary and extensive training opportunities are offered.

Benefits

OTE - £55,000 including bonuses

Company Van with fitted vaults

Access to Academy training

6 training days a year

Royal London Pension Scheme

Life Assurance

Employee Recognition Scheme

Paid Referrals Scheme

Paid Holidays plus Bank Holidays

Additional Holiday for service

Mental Health & Well-being scheme

Development & Progression opportunities

4-Day induction program

Qualifications

• Technical background in the electrical/electronic industry.
• Good knowledge of Fire and Security Systems.
• Experience in customer contact is preferred.
• Professional and presentable demeanor.
• Ability to deliver exceptional customer service.

Responsibilities

• Maintain Fire & Security Systems in assigned area.
• Respond to service calls for Fire and Security systems.
• Plan routine and reactive site visits.
• Communicate effectively with customers during visits.
• Maintain stock levels with support from the team.
• Attend training sessions and team meetings.
• Identify personal training needs for customer service.

Skills

Customer service

Organizational skills

Technical knowledge

Fire & Security systems knowledge

Job description

Overview

Our Engineers maintain Fire and Security systems in line with current standards and customer requirements. The successful Engineer will contribute to the team, strive to deliver world class customer service, and will be rewarded for doing so.

Responsibilities

• Maintain Fire & Security Systems in your assigned area.
• Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.
• Plan and respond to routine and reactive call visits in your area.
• Maintain effective communication with customers when planning site visits.
• Maintain your stock levels with support from the Stores team.
• Attend training sessions as and when required.
• Attend Engineering team meetings as and when required.
• Identify any personal training and development needs to help you provide the best possible customer service.

Qualifications

• A technical background in the electrical / electronic industry.
• Good all-round knowledge of Fire and Security Systems.
• Experience of front-line customer contact preferred.
• Excellent organisational skills.
• A professional and presentable demeanor, always.
• An ability to deliver exceptional customer service.

Benefits

• OTE - £55,000 inclusive of basic salary, overtime, on-call, travel time, and Engineer commission scheme.
• Company Van with fully fitted van vaults
• Full use of our Academy training + external training
• 6 training days a year
• Royal London Pension Scheme
• Life Assurance x4 Basic Salary
• Employee Recognition Scheme
• Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals)
• Paid Holidays plus Bank Holidays
• Additional Day holiday each full year of completed service (up to 25 days)
• Mental Health & Well-being scheme
• Development & Progression opportunities
• 4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment.

About Marlowe Fire & Security

We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry. We\'re big enough to deliver results but small enough to genuinely care.

Equal Opportunities We are dedicated to fostering a diverse and inclusive workplace where everyone can feel comfortable being themselves. We celebrate our unique qualities and truly believe that a culture of inclusion enables us to serve our customers better. We are committed to equal opportunities, so if you need any reasonable adjustments to help you participate in the recruitment process, please let us know.