Fire And Security Service Director

4way Recruitment; Manchester; On-site; GBP 100,000 - 110,000; Full time

Job summary

A prominent recruitment agency seeks an experienced National Service Director for a Manchester-based role within the Fire & Security sector. The successful candidate will lead the full service function while ensuring KPIs and SLAs are met. Responsibilities include managing large teams, driving commercial growth, and improving operations. Candidates should have 5-7+ years of senior leadership experience along with strong communication and leadership skills. Competitive salary package with significant bonus opportunities is offered, alongside career development and growth.

Benefits

Performance-related bonus

Salary sacrifice options

Career development opportunities

National travel allowance

Qualifications

• 5-7+ years senior leadership experience in Fire & Security.
• Proven operational leadership of large, multi-layered teams.
• Experience in service contract management and commercial negotiation.
• Data-driven approach with track record of operational improvement.

Responsibilities

• Leading the full Service function to ensure KPIs and SLAs are met.
• Overseeing staff, including multiple managers reporting directly.
• Building a high-performance culture.
• Driving commercial growth through contract negotiation.
• Using data to identify trends and opportunities for improvement.

Skills

Service Leadership

Operational Excellence

Data Driven

Client Relationship

KPI Management

Compliance

Team Leadership

Job description

National Service Director

Location:
Manchester, office based originally.

Salary:
£100,000-£110,000, £20k Bonus, Car Allowance

Industry:
Fire & Security

Benefits

• Performance-related bonus
• Salary sacrifice options
• Opportunity to shape and lead a national service function
• Career development and professional growth in a respected company
• National travel with Manchester based office presence

Responsibilities

• Leading the full Service function to ensure KPIs, SLAs, and contractual obligations are met.
• Overseeing approx (Apply online only) staff, including multiple managers reporting directly into you.
• Building a culture of accountability, proactive problem solving, and high performance.
• Driving commercial growth through contract negotiation, renewals, and client engagement.
• Using dashboards and service data to identify trends and opportunities for improvement.
• Reviewing and evolving departmental structure, processes, and operating models.
• Ensuring compliance with all Fire & Security regulations, accreditations, and standards.
• Collaborating with HR, Fleet, Operations, and Finance to align goals, control costs, and deliver improvements.

Requirements

• 5-7+ years senior leadership experience in Fire & Security
• Proven operational leadership of large, multi-layered teams
• Experience in service contract management and commercial negotiation
• Data-driven approach with track record of operational improvement
• Knowledge of accredited environments (NSI, BAFE) and compliance standards
• Ability to lead change, restructure teams, and embed consistent processes
• Strong communication, leadership presence, and influence skills

Why Join?

If you're an experienced National Service Director based in or near Manchester, this is your chance to lead a high-performing national service function within a respected company. You'll benefit from strong work-life balance, excellent earning potential, national exposure, and the opportunity to shape and grow a team across a dynamic business.

Apply Now!

Keywords to support your application

• National Service Director
• Service Leadership
• Fire & Security
• Operational Excellence
• KPI Management
• SLAs
• Contract Management
• Client Relationship
• Team Leadership
• Data Driven
• Commercial Growth
• Compliance
• NSI
• BAFE
• Regional Service Management