Fire Alarm Service Engineer

Trinity Fire & Security Systems; Chelmsford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading fire and security service provider located in Essex is seeking an experienced Service Engineer to perform maintenance and support for fire alarm, CCTV, and security systems. The role includes planned maintenance, customer communication, and problem-solving, ensuring regulatory compliance. Competitive salary with uncapped bonus, a company vehicle, and training opportunities are offered. Candidates should possess relevant servicing experience and strong customer service skills, along with electrical safety training.

Benefits

Competitive base salary

Uncapped commission

Paid overtime

23 days’ holiday plus bank holidays

Company vehicle and fuel card

Employee Discount Programme

Pension via Royal London

Career development opportunities

Qualifications

• Experience with fire, security, and CCTV systems to British Standards.
• Strong understanding of building services.
• Ability to maintain accurate service records.

Responsibilities

• Deliver planned maintenance and reactive service calls.
• Maintain effective communication with customers.
• Identify and execute remedial works.

Skills

Diagnostic and problem-solving abilities

Excellent communication skills

Customer service skills

Education

Basic electrical safety training (ECA)

Tools

Gent systems

CCTV systems

Access Control systems

Job description

Service Engineer – Fire & Security Systems (Fire Alarm, CCTV, Access Control, Intruder)

Location: Essex

Salary: Completive base pay + overtime and uncapped Engineer bonus scheme

Trinity Fire & Security Systems are a trusted leader in Fire and Security technology. We’re seeking an experienced Service Engineer to deliver high-quality maintenance and support across our client portfolio, ensuring system integrity and compliance at all times.

What’s in it for you?

Regional work – enjoy a better work-life balance.

Uncapped commission & enhanced overtime – your effort truly pays off.

Ongoing training with leading brands like Gent, Notifier, Protec, and Baldwin Boxall.

Career progression – we invest in our engineers for the long term.

The Role

You’ll carry out scheduled servicing, maintenance, and minor remedial work, ensuring all systems perform effectively and meet regulatory and company standards. Working as part of a skilled regional team, you’ll be supported by dedicated service administrators and technical specialists.

Key responsibilities:

• Deliver planned maintenance and reactive service calls to Fire and Security systems.
• Communicate effectively with customers, providing updates and technical insights.
• Identify and carry out remedial works and small installations in line with service guidance.
• Maintain accurate records of service and performance.

Systems You’ll Work With

• Fire: Gent, Notifier, Advanced, Protec, and other open protocol systems
• CCTV: HikVision, Avigilon, Dahua
• Intruder: Galaxy, Texecom
• Access Control: Paxton, Honeywell, Gallagher

What You’ll Bring

• Experience servicing and maintaining fire, security, and CCTV systems to relevant British Standards.
• Strong diagnostic and problem-solving abilities.
• Excellent communication and customer service skills.
• Basic electrical safety training (ECA) and sound technical understanding of building services.

What Trinity Offers

• Competitive base salary with uncapped commission and paid overtime.
• 23 days’ holiday, increasing with service, plus bank holidays.
• Company vehicle and fuel card.
• Employee Discount Programme – savings across 800+ retailers.
• Pension via Royal London, Life Assurance, and Employee Assistance Programme.
• Referral bonus of up to £2,000.
• Ongoing training and career development opportunities.

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.