Financial Services Customer Success Specialist

JPMorganChase; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading financial services firm in the UK is seeking a Customer Services Specialist to provide exceptional service to customers. You will be the first point of contact, addressing queries and helping customers achieve their financial goals. The ideal candidate is passionate about financial services, possesses excellent communication skills, and thrives in a dynamic environment. This role offers the chance to make a significant impact in a collaborative team. Join us to empower customers and enhance their financial experiences.

Qualifications

• Previous experience supporting customers or clients.
• Passion for financial services, regardless of prior industry experience.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Act as the first point of contact for customers, delivering exceptional service.
• Communicate with customers via phone, email, and secure messages.
• Handle challenging conversations with empathy and professionalism.

Skills

Excellent communication skills

Empathy

Problem-solving skills

Multitasking

Job description

A leading financial services firm in the UK is seeking a Customer Services Specialist to provide exceptional service to customers. You will be the first point of contact, addressing queries and helping customers achieve their financial goals. The ideal candidate is passionate about financial services, possesses excellent communication skills, and thrives in a dynamic environment. This role offers the chance to make a significant impact in a collaborative team. Join us to empower customers and enhance their financial experiences.