Financial Services Customer Care Specialist

Rac Motoring Services; Borstal; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading UK customer service provider is seeking a Customer Service representative to manage customer queries across various channels. The role involves ensuring high-quality interactions and resolving issues effectively, including providing support for customers in vulnerable situations. Ideal candidates should have experience in customer service, preferably within the finance industry. The role offers excellent support and the chance to contribute positively to customer experiences.

Benefits

Best-in-class compensation, including equity

Private health insurance

Fully stocked kitchen with snacks and drinks

Qualifications

• Minimum 6 months of Customer Service experience is preferable.
• Experience in a contact center or financial services is desirable.
• Previous experience in a customer-facing role is essential.

Responsibilities

• Resolve customer queries via telephony, email, and live chat.
• Ensure high standards of customer contact are met.
• Identify and escalate risks that could affect customer outcomes.

Skills

Customer Service

Communication

Problem-solving

Job description

A leading UK customer service provider is seeking a Customer Service representative to manage customer queries across various channels. The role involves ensuring high-quality interactions and resolving issues effectively, including providing support for customers in vulnerable situations. Ideal candidates should have experience in customer service, preferably within the finance industry. The role offers excellent support and the chance to contribute positively to customer experiences.