Financial Planning Administrator

ZipRecruiter; North East; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A financial services firm seeks an experienced Financial Planning Administrator in Newcastle to support Financial Planners and Paraplanners. This role involves managing client information, processing new business applications, and ensuring compliance in administrative tasks. The company offers a generous salary, excellent benefits, and supports hybrid working. Join a rapidly growing team with a focus on professional development and employee satisfaction.

Benefits

28 days holiday plus bank holidays

Private medical insurance

Group income protection

Discretionary company annual bonus

Qualifications

• Experience in financial planning administration or a similar role.
• Ability to manage client information effectively.
• Strong communication skills with both internal and external stakeholders.

Responsibilities

• Support Financial Planners and Paraplanners with administration.
• Engage with providers to ensure timely new business processing.
• Maintain comprehensive client information in the back-office system.

Skills

Client information management

Communication skills

Organizational skills

Attention to detail

Job description

Overview

Recruit Wealth are delighted to be representing our fast growing, private equity backed, Financial Planning client with offices throughout the UK.

Our client now seeks to recruit several experienced Financial Planning Administrators to join their existing team in Newcastle. These are newly created roles to boost additional headcount. The primary role of the Administrator is to support the Financial Planners and Paraplanners with the administration involved in the implementation of advice service. You will have key responsibility for ensuring client information is kept up to date and the Financial planners have everything needed in order to deliver exceptional service to clients.

Responsibilities

• Ownership of the new business application process
• Process new business within target/service level agreements
• Engage with providers and other 3rd parties to ensure that new business can be processed timely and effectively
• Work collaboratively and communicate effectively with internal colleagues as well as external professionals such as providers, solicitors and accountants
• Action Letters of Authority and Transfer of Authority, following through with providers to ensure policy information is received
• Ensure that the correct documentation is provided to clients and providers and that internal systems contain a full record of all action taken
• Assist Financial Planners in actively chasing and providing updates on pipeline business when requested
• Work collaboratively with colleagues across the business to ensure that Financial Planners are prepared for client meetings.
• Answer telephone calls, ensuring that client, Financial Planner or 3rd party contact is effectively and compliantly fulfilled
• Action post in and out daily (when required). Sort, prioritise on receipt, scan and allocate appropriately
• Issue documentation in line with company procedure
• Ensure that client complaints and/or breaches are escalated immediately to management/compliance
• Endeavour to deal with system generated tasks on the date due, ensuring that issues are escalated
• Ensure comprehensive client information is maintained in the back-office system.

Benefits

• 28 days holiday plus Bank Holidays, Death in Service, Private Medical Insurance, Group Income Protection, Employee Assistance Program, Medicash, Private Pension, Discretionary, up to 10% company annual bonus, Hybrid/Work from home, full support for further professional qualifications
• A very generous salary is being offered, company bonus, excellent benefits as well as a professional and encouraging working culture
• Home/office hybrid working is fully supported during the working week.

Due to their strategic growth and future recruitment, the business will be highly attractive to all prospective candidates. There has never been a better time to join than now. Staff retention is second to none with our client, we have represented them for years with excellent success.