Financial Management Support Officer

BCP Council; Merthyr Tydfil; On-site; GBP 31,000 - 37,000; Full time

Job summary

A local government authority in the UK is seeking candidates for a role focused on accurate invoicing and financial management in Adult Social Care. Responsibilities include providing financial advice, processing invoices, and engaging with clients on debt recovery. Candidates should have A-level qualifications, an AAT diploma, and experience in financial services. Strong ICT skills are essential. This position offers a competitive salary between £31,537 and £36,363, with a focus on creating an inclusive workplace.

Benefits

Comprehensive benefits package

Flexible working opportunities

Wellbeing support

Qualifications

• Experience in financial services or business support, preferably in social care or public sector.
• Knowledge of welfare benefits systems and adult social care funding.
• Familiarity with debt management and recovery processes.

Responsibilities

• Provide financial advice to clients, families, and carers regarding care costs.
• Support clients in understanding their financial responsibilities.
• Process invoices for client contributions towards Adult Social Care services.
• Engage with clients during the early stages of debt recovery.

Skills

Excellent knowledge of ICT

Strong numeracy and analytical skills

Ability to explain complex financial matters

Strong interpersonal and communication skills

Excellent organisational and time management skills

Education

3 A levels or NVQ 3 in Business Administration

AAT Level 2 Diploma in Accounting

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

From 1 December 2025, our refreshed Pay and Reward package comes into effect, bringing a new approach to how we recognise and reward roles across the Council. This means the salary for this role will be changing. The pay range for this role will be £31,537 – £36,363 (pro rata for part‑time colleagues) from 1 December 2025.

You can also find out more about the new terms and conditions that we are introducing on our careers site on, ‘More than just a job’ brochure.

Role Purpose

To work as part of a small team responsible for accurate invoicing and financial management to maximise income and the effective recovery of all Adult Social Care debt adhering to the Corporate Debt Policy, ASC Debt Policy and The Care Act 2014 and other relevant legislation, policies and procedures.

Main Responsibilities

• Provide financial advice to clients, families, and carers regarding care cost and charges
• Support clients in understanding their financial responsibilities
• Process invoices for client contributions towards Adult Social Care services
• Engage with clients during the early stages of debt recovery sensitively, to resolve payment issues and prevent financial hardship
• Update relevant debt spreadsheets; support the Senior Financial Management Officer in all aspects of billing, debt prevention, and recovery processes
• Support the Senior Financial Management Officer in case investigations and research
• Prepare cases and documentation for the Debt Management Committee
• Work closely with social care workers, care providers, and other stakeholders to ensure BCP Adult Social Care financial processes align with care plans and service delivery and are compliant with relevant legislation, such as the Care Act 2014, and organisational policies
• Collaborate with legal and finance teams on complex cases or disputes
• Maintain and keep records up to date on BCP Adult Social Care, care management and financial systems
• Handle sensitive information in line with data protection regulations (e.g. GDPR)

Specific Qualifications And Experience

• 3 A levels, NVQ 3 in Business Administration (or equivalent experience)
• AAT Level 2 Diploma in Accounting or equivalent qualification in finance or accountancy related subject
• Experience in financial services, business support, or related roles, preferably within a social care or public sector setting
• Knowledge of welfare benefits systems and adult social care funding
• Familiarity with debt management and recovery processes
• Experience working with vulnerable adults or in a customer‑focused role
• Experience of giving advice in a customer facing role

Personal Qualities & Attributes

• Excellent knowledge of ICT including Microsoft Excel, Word, and Outlook
• Strong numeracy and analytical skills
• Ability to explain complex financial matters in a clear and empathetic manner
• Knowledge of social care financial policies and legislation (e.g. the Care Act)
• Excellent organisational and time management skills
• Proficient in using financial systems
• Strong interpersonal and communication skills

Interview date: 11/02/2026

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world‑renowned coastline. We can offer career‑defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world‑class, prosperous and inclusive place for generations to come.

Our Benefits

From 1 December 2025, we’re proud to introduce a new Pay and Reward package, shaped through close collaboration with our trade union partners. This marks a significant step forward in how we recognise and reward our colleagues, reflecting our commitment to creating a modern, inclusive, and supportive workplace. Our enhanced offer includes fair and transparent pay, modernised terms and conditions, and a comprehensive benefits package designed to attract and retain talented individuals. Whether it’s flexible working, wellbeing support, or opportunities for career progression, our new approach puts people first—we’re excited to welcome new colleagues into an evolving Council.

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.