Finance Software Support Agent

Bromcom Computers Plc Careers; Bromley; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading Finance MIS provider is seeking individuals for a customer support role focused on school finance systems. This position offers excellent opportunities for career progression, as team members have advanced into training, consultation, and management roles. Candidates should have experience working with School or MAT Finance systems and must be motivated, positive, and adaptable. Comprehensive training and flexible working arrangements are provided for all staff. This role reports to the Helpdesk Manager.

Benefits

Flexible working arrangements

Comprehensive training

Qualifications

• Experience as a school bursar, business manager, or finance manager.
• Highly motivated and positive attitude.
• Ability to manage customer queries effectively.

Responsibilities

• Manage a variety of requests from customers.
• Provide support for school finance systems.
• Progress to expert support.

Skills

Experience with School or MAT Finance systems

Strong customer support skills

Willingness to learn and adapt

Job description

An outstanding opportunity to join a leading Finance and Management Information System (MIS) provider for schools and MATs.

We are looking for individuals with experience using School and / or MAT Finance systems – for example, school bursars, business managers, or finance managers seeking a career change. It is important that candidates are highly motivated, positive, and willing to learn and adapt as the software changes and improves.

The position will focus on customer support for school finance systems and progress to more proactive, 'expert' support over time. There are clear routes for career progression and development – our software support agents have gone on to work in training / consultation, software implementation / technical project management, and management positions within the company. We offer flexible working arrangements and comprehensive and ongoing training to all staff joining us.

Reports to

This role reports to the Helpdesk Manager.

Responsibilities

The position will involve the following areas of responsibility:

• Manage a variety of requests from customers – these range from queries to more complex incidents, reported via teleph…