Field Support Engineer: On-Site UK Travel & Car Allowance

Travers Executive Search; Leicester; On-site; GBP 35,000 - 47,000; Full time

Job summary

A niche sector managed service provider is seeking a Support Engineer to work on-site, providing face-to-face assistance to customers. The ideal candidate will have 3-7 years of IT support experience, with proficiency in Meraki and 3CX technologies. The role includes diagnosing hardware and software issues, building strong customer relationships, and traveling across the UK. This position offers a competitive salary and benefits including a company car and pension participation.

Benefits

Company car

22 Days holiday plus statutory Bank Holidays

Vendor Education and certification renewal support

Qualifications

• 3–7 years of experience in IT support (2nd / 3rd Line).
• 3+ years hands-on experience with Meraki or Aruba networks.
• Valid full UK driving license.

Responsibilities

• Visit customer sites to deliver face-to-face support.
• Diagnose and fix hardware, software, and network issues.
• Build strong customer relationships through communication.

Skills

Networking skills

Customer service

Problem-solving

Communication skills

Tools

Meraki

3CX

Job description

A niche sector managed service provider is seeking a Support Engineer to work on-site, providing face-to-face assistance to customers. The ideal candidate will have 3-7 years of IT support experience, with proficiency in Meraki and 3CX technologies. The role includes diagnosing hardware and software issues, building strong customer relationships, and traveling across the UK. This position offers a competitive salary and benefits including a company car and pension participation.