Field Support Engineer – On‑Site Networking & VoIP

Travers Executive Search; Woking; On-site; GBP 40,000 - 47,000; Full time

Job summary

A technology service provider in the UK is seeking a field-based Support Engineer who enjoys direct customer interaction. The role includes visiting client sites to provide technical support, diagnosing and resolving hardware and software issues on-site, and building strong client relationships. Candidates should have 3+ years of hands-on experience with Meraki or Aruba networks along with excellent communication skills. Travel across the UK is required. Competitive salary and benefits offered.

Benefits

Company car

Pension participation

22 Days holiday plus statutory Bank Holidays

Vendor education support

Qualifications

• 3–7 years of experience in IT support (2nd / 3rd Line or similar).
• 3+ years of hands-on experience with Meraki or Aruba networks.
• 2+ years deploying and supporting 3CX or similar voice technologies.
• Valid full UK driving licence and right to work in the UK.
• Professional-level proficiency in English.

Responsibilities

• Visit customer sites to deliver face-to-face support.
• Diagnose and fix issues hands-on (hardware, software, networks).
• Build strong customer relationships through clear communication.

Skills

Configuring and supporting VLANs

Troubleshooting Meraki networks

Strong practical networking skills

Professional communication skills

Tools

Meraki

3CX

Job description

A technology service provider in the UK is seeking a field-based Support Engineer who enjoys direct customer interaction. The role includes visiting client sites to provide technical support, diagnosing and resolving hardware and software issues on-site, and building strong client relationships. Candidates should have 3+ years of hands-on experience with Meraki or Aruba networks along with excellent communication skills. Travel across the UK is required. Competitive salary and benefits offered.