Field Services Engineer

Dental Directory; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading dental services provider is seeking an experienced Dental/Decon Field Service Engineer to support dental practices across the UK. The role involves delivering, installing, and maintaining dental equipment while ensuring high standards of customer service. Successful candidates will join a dynamic engineering team that values support and excellence, with numerous benefits including a comprehensive bonus system, enhanced holiday entitlement, and various employee schemes. Join us in providing top-notch service to dental customers!

Benefits

Performance related bonus

Discount portal

Cycle2Work scheme

Enhanced holiday entitlement

Company Pension scheme

Mental health support services

Qualifications

• Experience delivering and installing dental equipment.
• Ability to carry out scheduled maintenance and repairs.
• Excellent communication and problem-solving skills.

Responsibilities

• Deliver, install and validate new dental equipment.
• Provide technical assistance to customers and staff.
• Carry out scheduled maintenance and breakdown repairs.

Skills

Field-based experience

Technical assistance

Customer service excellence

Data recording

Job description

Are you an experienced Dental/Decon Field Service Engineer looking for a new opportunity?

We are recruiting multiple field service engineers throughout the UK with transferable skills and field-based experience to deliver the highest standard of customer excellence to our dental customers and carry out reactive, planned, or installation projects at practices when required. You will be provided with a van, tool kit and your own scheduler to ensure your diary is both efficient and consistent.

Duties & Responsibilities

• Deliver, install and validate new equipment.
• Carry out scheduled maintenance, site surveys and advise the customer of any additional costs incurred.
• Attend breakdowns and resolve to completion of repair.
• Provide technical assistance to customers, office staff and fellow engineers.
• Accurately record data and complete internal/customer reports via an IT Tablet.
• Assist customers with advice in all areas of engineering, equipment performance and regulatory compliance.
• Promote equipment sales and contract consolidation options available to the customer.

What we offer our Engineers

• Discretionary company performance related bonus.
• Comprehensive discount portal including gym memberships, shopping savings and days out.
• SmartPay loan scheme - with the added bonus of no interest being applied.
• Cycle2Work scheme.
• Enhanced holiday entitlement – 33 days in total, including bank holidays.
• Ability to purchase additional annual leave.
• Additional day off to celebrate your BIRTHDAY!
• Company Pension scheme.
• Dental Plan.
• Company sick pay, life assurance, and enhanced maternity/paternity pay.
• Eye test vouchers.
• Mental health support services and a virtual GP service.

Who are Dental Directory?

Dental Directory offers specialist products, equipment and support services to the dental and beauty markets across the UK and the Republic of Ireland. We are rapidly growing and our vision is to become healthcare’s first choice for clinical treatment products and service solutions. Our Engineering team is full of energy, with a passion for what they do and have the maintain high standard of customer service so it is vital and you have the same values.