Field Service Technician

Expert Employment; England; On-site; GBP 25,000 - 37,000; Full time

Job summary

A leading service company in the UK is looking for a technician responsible for maintaining, servicing, and repairing various equipment, including HVAC systems and boilers. Candidates should have experience in a service role, strong communication skills, and the ability to troubleshoot technical issues. A UK driving licence is necessary as the role involves attending customer sites nationwide. The position emphasizes building customer relationships and reporting on work accurately.

Qualifications

• Experience in a service or field-based technician role.
• Strong customer service and communication skills.
• Ability to troubleshoot and solve technical problems.
• UK driving licence and willingness to cover nationwide sites.

Responsibilities

• Attend customer sites for maintenance and breakdowns.
• Diagnose and repair equipment using tools and software.
• Build strong customer relationships.
• Work with Service Desk, Sales, and Operations.
• Report on completed work orders and maintain records.

Skills

Customer service skills

Technical problem-solving

Experience in a service role

Job description

The role involves maintaining, servicing, and repairing a range of equipment including chillers, heaters, HVAC systems, boilers, heat exchangers, and process cooling units.

Key Responsibilities

• Attend customer sites for maintenance, breakdowns, warranty, hire, and commissioning work
• Diagnose and repair equipment using hand tools, diagnostic software, and blueprints
• Build strong customer relationships and act as a trusted technical contact
• Work closely with Service Desk, Sales, and Operations to share insights and drive improvements
• Report on completed work orders and ensure accurate records in CRM systems

Skills and Experience

• Experience in a service or field-based technician role
• Strong customer service and communication skills
• Ability to troubleshoot and solve technical problems
• UK driving licence and willingness to cover nationwide sites