Field Service Engineer - Marine & Ports

-; Remote; GBP 45,000 - 60,000; Full time

Job summary

A global leader in marine solutions is seeking a skilled technician to provide remote and on-site support in the UK. This role involves troubleshooting, performing field service tasks, and building customer relationships while ensuring quality standards. Applicants should have a relevant engineering background and experience in the marine industry is desired. This position offers competitive benefits, including remote working options and opportunities for international travel.

Benefits

Competitive salary

25 days annual leave plus bank holidays

Flexible benefits scheme

Private medical cover

Generous bonus scheme

Qualifications

• Experience in the marine and ports industry is preferred.
• Ability to work in demanding environments, both in the UK and internationally.
• Hold a current driving license valid in the UK.

Responsibilities

• Provide remote technical support to customers.
• Identify opportunities to improve customer's operations.
• Perform field service tasks and troubleshooting.

Skills

Electrical / mechanical engineering solutions

Field services experience

Communication skills

Flexibility with schedules

Proficiency in Microsoft Office

Problem-solving

Education

Relevant tertiary qualification in electrical engineering

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to: Service Operations Manager

In this role, you will deliver high-quality service work across low to medium complexity projects, following ABB processes, quality standards and safety guidelines. You will plan and execute work with a strong "first-time right" focus, building trusted customer relationships and responding with urgency, professionalism and ownership.

The work model for the role is remote (#LI-remote).

This role is contributing to the Automation, Marine & Ports business in the UK.

You will be mainly accountable for:

• Provide remote technical support to customers during stand by time.
• Working with the customer (while on-site) to identify opportunities to improve the customer's operations and eliminate pain points.
• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products.
• Assist to preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
• assist in preparing work packs including risk assessments and method statements.
• Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future.

Qualifications for the role

• You are highly skilled in electrical / mechanical engineering solutions, preferably in the marine and ports industry, but not essential.
• Ability to demonstrate an ability to be flexible with schedules and be self sufficient in the field. You will have experience in field services - ABB product experience is desirable.
• Willing to work in demanding environments, both in the UK and internationally, on and offshore.
• Relevant tertiary qualification in electrical engineering and/or have a demonstrated professional track record.
• You are at ease communicating with wide variety of people, both work collogues and from the customer side.
• Demonstrate the ability to use Microsoft Office suite including Word and Excel
• Hold current driving license valid in the UK

What's in it for you?

You will have the opportunity to work for a global leading OEM in the Marine and Ports industry, with exciting prospects for international travel and exposure to cutting-edge technology and projects worldwide.

Benefits

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
• Internal mobility opportunities, mentorships and access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme
• Remote/ flexible working
• Private medical cover (with partner/family options)
• Generous bonus scheme

For the 5th consecutive year, ABB UK has been recognised as a Top Employer in the UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and demonstrates this through excellent HR policies and people practices.

More About Us

ABB's Marine & Ports division drives energy efficiency, safety, and a clean maritime future through electric, automated, and digital solutions. Our integrated solutions and lifecycle services for ship and shore help owners and operators of vessels and cargo terminals optimize performance, increase reliability and reduce emissions. From the pioneering Azipod® propulsion system to advanced automation and digital connectivity, we prepare the maritime industry to meet the demands of tomorrow.

With a team of 2,000 experts operating from 26 locations worldwide, we bring over 100 years of industry experience. To date, we have electrified more than 1,500 ships, automated over 1,700 container cranes, and digitally connected more than 2,000 vessels and terminals. At ABB, our mission is to help industries outrun-leaner and cleaner.

Join us

Be part of the team where progress happens, industries transform and your work shapes the world.

Run What Runs the World.

EVP Hashtags

#RunwithABB #ABBCareers

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.