Field Service Engineer

-; West Drayton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading aerospace company is seeking Field Service Engineers to provide exceptional technical support for jet engines at customer locations. Successful candidates will need a Bachelor's in Engineering and ideally experience in airline operations. Responsibilities include advocating for customer needs, improving reliability, and utilizing data analytics to optimize performance. This role will involve independent and cooperative work with customers to enhance service quality, alongside offering flexible working arrangements.

Benefits

Non-contributory Pension

Performance-related bonus

Private medical cover

Flexible holiday options

Qualifications

• Experience in airline operations or maintenance planning.
• Using software for technical decisions.
• Ability to forge relationships with stakeholders.

Responsibilities

• Lead technical support for jet engine products.
• Deliver customer advocacy and effective solutions.
• Track reliability and recommend maintenance improvements.
• Utilize data analytics for performance reporting.

Skills

Technical expertise in aircraft engines

Data analytics skills

Problem-solving skills

Communication skills

Education

Bachelor's of Engineering or technical degree

Job description

Overview

At GE Aerospace, our Field Service Engineers (FSEs) are the embodiment of our core behaviors: Respect for People, Continuous Improvement, and being Customer Driven. Our dedicated professionals are on the front line, working directly with our customers to solve problems and ensure the highest standards of service and support, for our customers with our customers. Respect for People: As an FSE, you\'ll foster a collaborative environment with our customers, building strong relationships and trust. You\'ll be the technical on-site representative for GE Aerospace, essential for problem-solving and customer satisfaction. Continuous Improvement: We\'re committed to excellence and constantly seek ways to enhance, innovate, and improve technical on-wing performance. Your dedication to continuous improvement will ensure the highest quality standards and efficiency operations directly impacting the customer. Customer Driven: Understanding, prioritizing, and communicating the needs of our customers is at the heart of our field service operations. You\'ll focus on delivering prompt, effective solutions that exceed customer expectations, driving loyalty and long-term partnerships. By embodying these values, our Field Service Engineers uphold the principles of Safety, Quality, Delivery, and Cost (SQDC) and contribute significantly to the success and reputation of GE Aerospace. Your commitment to excellence ensures that we remain a trusted partner to our customers, providing reliable and high-quality service.

Key Roles & Responsibilities

At GE Aerospace, we shape the future of flight, lift people up, and ensure they return home safely. Our Field Service Engineers embody this mission every day by being embedded within the customers site, delivering exceptional service and support. As an Airline Field Service Engineer, you will serve as the trusted on-site technical representative for our customers, with our customers. Operating independently and remotely from GE Aerospace hubs to resolve technical challenges and drive success directly in support of our customers fleets. As part of GE Aerospace\'s remote Commercial Field Service organization, you will have the opportunity to travel both to support customer needs and to participate in internal conferences, fostering collaboration and continuous growth within our globally dispersed team.

More specifically, you will:

• Provide Leadership and Technical Support: Lead programs and offer technical direction and assistance to the customers in the operation, inspection, maintenance, and repair of assigned jet engine product lines.
• Customer Advocacy: Deliver prompt, effective solutions that address customer issues and exceed their expectations, driving loyalty and long-term partnerships.
• Monitor and Improve Reliability: Track reliability and on-wing performance, including significant events, engine removals, delays, and cancellations. Influence airline stakeholders to implement critical reliability improvements.
• Enhance Maintenance Planning: Influence long-term maintenance planning to ensure the stability of the aircraft engine fleet.
• Interpret Technical Documentation: Support maintenance and operational activities by interpreting OEM and technical manuals.
• Evaluate Maintenance Effectiveness: Review the effectiveness of maintenance actions to identify opportunities for training and improvement.
• Apply FLIGHT DECK: Utilise our FLIGHT DECK principles to deliver continuous improvement in identifying proactive reliability enhancements.
• Data Analytics and Reporting: Produce data analytics and timely reports on fleet status, program updates, events, and trends for key internal stakeholders.
• Proactive Maintenance Recommendations: Provide recommendations for proactive maintenance based on engine performance analytics.

Required Qualifications

To be considered for this opportunity, candidates must have:

• A Bachelor's of Engineering or technical degree from an accredited university or college.
• Experience working airline operations or maintenance/MRO planning, engineering, aviation propulsion, or other related field.

Desired Characteristics

• Technical expertise in aircraft engine or turbomachinery equipment.
• Experience using software or data analytics to make informed technical decisions and to provide recommendations to the customer or other key internal stakeholders.
• Self-directed with the ability to problem solve using sound judgement and critical thinking.
• Ability to lead and deliver result orientated priorities using strong project management, analytical, time management and prioritization skills.
• Strong oral and written communication skills with the ability to forge deep relations at all levels, not only with key internal stakeholders but also with the customer.

Flexible Working

GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.

Total Reward

At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible. As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs:

• Non-contributory Pension
• Performance related bonus
• Life Assurance
• Group income protection
• Private medical cover
• Holiday Hourly equivalent of 26 days + public holidays, with flexible option to buy or sell

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS

Right to Work

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.

Additional Information

Relocation Assistance Provided: Yes