Field Service Engineer

Precept Recruit; Plymouth; On-site; GBP 80,000 - 100,000; Full time

Job summary

An independent IT service provider is seeking enthusiastic Field Service Engineers to join their team in Plymouth. You will be responsible for attending customer sites, repairing and installing IT hardware and EPoS systems, and providing excellent customer service. Ideal candidates will have a background in customer service engineering, particularly in Retail or Hospitality, alongside excellent communication skills and a full UK driver’s license. This role offers various perks including a company car and bonuses.

Benefits

Company Car

Monthly bonus

Fuel Card

Full uniform

Additional company benefits

Overtime

Qualifications

• Experience in a field-based customer service engineering role, ideally in Retail or Hospitality.
• Ability to maintain and install EPoS equipment.
• Full UK driver’s license required.

Responsibilities

• Attend customer sites to handle allocated calls professionally.
• Repair, service, and install IT hardware / EPoS systems.
• Provide support and training to customers as needed.
• Ensure high levels of customer service.

Skills

Customer service engineering

Excellent communication skills

Technical aptitude for EPoS systems

PC literacy (MS Office)

Job description

Do you want to join an exciting company, which is expanding quickly and looking for the right people to come and join our team? Somewhere where we develop individuals to be the best they can be and help them along their career path?

In that case you'd be a great fit forBarron McCann.

We are an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking.

We have an excellent reputation for great service and are now expanding our operations seeking enthusiastic technically minded individuals to join us asField Service Technicians & Field Service Engineers.

As a member of our team, you will be based in the field covering the Plymouth area, and benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional company benefits and overtime.

As aField Service Engineer, you will attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company.

Field Service Engineer responsibilities will include :

Repair, service and installation of various IT hardware / EPoS systems

Planned and regular maintenance of all on-site equipment.

Provide support and training to Customer as and when required.

Provide exemplary levels of customer service

The ideal candidate will have :

Experience in a field-based customer service engineering role, ideally in the Retail, Hospitality or Leisure industry.

Excellent communication skills (written and verbal)

Experience and knowledge of maintaining and installing EPoS equipment

PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.

Due to the nature of this role, it is essential that applicants have a full UK driver’s license