Field Service Engineer

Abbott Laboratories; Nottingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global healthcare leader is seeking a Field Service Engineer located in Nottingham to provide top-notch customer service. Responsibilities include installing systems, performing maintenance on molecular instruments, and troubleshooting issues both remotely and on-site. The ideal candidate will have a scientific mindset, strong problem-solving skills, and excellent communication abilities. Competitive salaries and a range of benefits are offered. This is an excellent opportunity to join a diverse and inclusive team.

Benefits

Competitive salaries

Defined contribution pension scheme

Private healthcare

Life assurance

Flexible benefits scheme

Qualifications

• Scientific mindset and autonomy in problem solving.
• Excellent communication skills for customer interaction.
• Ability to listen actively to client needs.

Responsibilities

• Install and implement systems at customer sites.
• Perform preventative maintenance on molecular instruments.
• Troubleshoot issues via phone and on-site.
• Provide on-site training for software and hardware upgrades.
• Cooperate with support specialists for customer service.
• Provide backup service support outside assigned territory.

Skills

Problem solving skills

Customer service

Communication skills

Active listening

Education

Diploma/College degree

Job description

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

The Opportunity

We have an exciting opportunity for a Field Service Engineer to join the team.

This position manages North UK the ideal candidate will be located in Nottingham. Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level.

As the Field service engineer, you will provide Abbot Molecular clients with a best in class customer experience. Responsible for on‑site systems and instrument installations, maintenance and for solving hardware and software issues. Actively collaborate with other Service and Commercial colleagues to enhance our overall customer service and support business growth.

What You’ll Do

• Installation and implementation of new systems in current and new customers sites.
• Performing preventative maintenance interventions (Hardware and Software upgrades and repair interventions on molecular instrumentation)
• Troubleshoot Application and Instrumentation by telephone and on site, complaint logging and tracking in Call Management Systems.
• Providing on‑site customer support for software and hardware upgrade training.
• Close cooperation with Application Support Specialists and the Commercial team to provide excellent customer service and support business growth.
• Providing primary service and support to the defined territory and back‑up service support outside of assigned territory as needed.

Required Qualifications and experience

• Scientific mindset, Strong problem solving skills, autonomy and resourcefulness.
• Excellent customer service and communication skills.
• Active listening abilities.
• Diploma/College degree

WHAT WE OFFER

As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.