Field Service Engineer

Atlas Copco; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading industrial solutions provider is seeking a Field Service Engineer in North Shields, UK, to provide expert repair services on air compressors and related systems. The role involves troubleshooting, customer engagement, and ensuring top-notch service quality. Ideal candidates will have relevant mechanical or electrical qualifications, strong communication skills, and a hands-on approach to problem-solving. Join a dynamic team where your contributions will be valued and supported by industry-leading training.

Benefits

Fully equipped company vehicle

Industry-leading training and development

Clear career progression

Strong pension scheme

Private medical insurance

Qualifications

• Hands-on experience in mechanical/electrical engineering roles.
• Comfortable using IT applications and quick to adopt new tools.
• Valid UK driving licence with a good driving record.

Responsibilities

• Provide expert repair services for technology solutions.
• Install, service, and troubleshoot air compressors and related equipment.
• Log service activity and maintain records using digital tools.

Skills

Troubleshooting and maintenance

Customer-oriented communication

Proactive problem-solving

Adaptability

Education

Relevant mechanical or electrical qualifications

Tools

Digital tools for service management

Job description

Your role

Your mission as the Field Service Engineer is to provide expert repair services for our technology solutions, delivering unmatched customer satisfaction and upholding the highest standards of safety. You are committed to ensuring the performance and longevity of your customers technology through your expertise. Your work is important for supporting the operational success and technological advancement of industries relying on these technologies.

You will:

• Representing Atlas Copco on-site with professionalism and a customer-first approach
• Installing, servicing, and troubleshooting air compressors, dryers, gas generators, and related equipment
• Diagnosing technical faults and delivering expert repairs with safety and efficiency
• Using digital tools to log service activity, maintain up-to-date records, and report on performance
• Participating in our on-call schedule and supporting urgent service needs when required
• Attending live training and regular team sessions to keep your knowledge and skills sharp
• Acting as a brand ambassador and identifying opportunities for continuous improvement or added value
• Contributing to a culture of collaboration, safety, and innovation across the wider service team

To succeed, you will need

We welcome applicants with diverse backgrounds and encourage you to apply even if not all criteria are fully met. We value your unique perspective and capabilities. Key qualifications and attributes include:

• Hands-on experience in industrial, mechanical, electrical, or engineering field roles, including troubleshooting and maintenance.
• Relevant mechanical or electrical qualifications, or equivalent practical experience demonstrating competency.
• Comfortable and confident in using standard IT applications and quick to adopt new digital tools and systems for service management.
• Possession of a valid UK driving licence with a good driving record (no more than 3 points).
• Demonstrated adaptability, proactive problem-solving skills, and a strong safety mindset in a fast-moving work environment.
• Excellent communication skills with a customer-oriented approach and enthusiasm for resolving technical challenges.

In return, we offer

• A fully equipped company vehicle, uniform, tools, laptop, and mobile phone
• All required PPE provided, safety always comes first
• Industry-leading training and development through our UK training facilities and technical support teams
• Regular team “Toolbox” meetings and a dedicated Regional Service Manager to support you
• Clear career progression and opportunities to grow within the business
• A supportive, inclusive work culture where your contributions are valued
• A strong pension scheme, private medical insurance and additional perks through our employee benefits programme.

Job location

You will join a dynamic field service team, working remotely and spending a significant amount of time traveling to visit customers within your designated area, North East UK

Contact information

Talent Acquisition Team: Harriet Strauss

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