Field Service Engineer

Matthew James Recruitment Ltd; Manchester; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading engineering firm is seeking an engineer for a dynamic role focusing on maintaining CCTV and Access Control systems across various sites. Responsibilities include managing daily fault requests, performing planned maintenance, and ensuring the highest service standards. Ideal candidates should exhibit strong technical skills, a flexible approach to working hours, and excellent customer service capabilities. This role can require overnight stays and teamwork with a remote support team.

Qualifications

• Sound knowledge of complex CCTV, IT, and PID Systems.
• Ability to support and maintain Access Control and Perimeter Detection Systems.
• Experience with on-site repair capabilities.

Responsibilities

• Provide effective service for daily fault requests and maintenance.
• Conduct planned preventative maintenance on complex systems.
• Maintain accurate documentation of service calls.

Skills

Analytical thinker

Confident documentation skills

Multitasking abilities

Team player

Customer service skills

Tools

CCTV systems

Access Control systems

DVR & NVR systems

Job description

Covering Stoke, Leeds, and Manchester

Job Description

This role will deal with daily fault requests, PPM duties and OOH's reactive duties for large scale, high end integrated systems from a broad client base and to look after the daily tasks involved in keeping an important site safe and secure. The potential areas of work and the client demands in the area will require the successful candidate to obtain a high level of vetting.

The engineering role will require a great deal of flexibility, and you will need to demonstrate a 'can-do' attitude and be able to stay away when required. You will become a member of a team of engineers all who work remotely but all can offer guidance and support when required with their strong technical background.

The position is ideal for someone looking for a varied, dynamic role often dealing with large scale systems incorporating new technologies within a demanding customer base. Successful candidate will be expected to work off patch and to spend time away from home.

Key Responsibilities

• Provide a reliable, courteous, efficient, and effective service.
• Always maintain a positive image of the company to the customer, through high standards of dress and customer communications.
• At the completion of each service visit close or update the helpdesk with the call status.
• Ensure that any company vehicle provided is maintained in good working order.
• Maintain a high level of personal performance demonstrating a willingness to help colleagues.
• A flexible approach to working hours.
• Adhere to the company's Management Systems.
• To undertake any other duties as required by the Service Manager in delivering a top-class service to the client.
• Assist with the call out rota.

Field Based

• To provide day to day care, maintenance and repair of the complex Analogue and Digital CCTV Systems on public highways, shopping malls, custodial and general areas.
• To provide day to day care, maintenance, and repair of the functional and managed control rooms.
• To provide day to day care, maintenance, and repair of the multi-site Access Control Systems.
• To be able to support and maintain Perimeter Detection Systems.
• To complete a planned preventative maintenance regime.
• Occasional nights away.

Skills & Personal Qualities

• Analytical thinker, with a methodical approach to problem solving.
• Confident and able to complete documentation.
• Able to multitask and work to tight schedules.
• Good at knowledge sharing.
• Keen to develop new skills.
• Good self‑discipline skills (organized, reliable, self‑starter).
• Flexible approach to working practices and requirements.
• Team player - offers support and knows when to seek help.
• Strong customer and communication skills.
• Good telephone manner that inspires customer confidence.

Qualifications

• Sound knowledge of CCTV, IT and PID Systems on varying scales.
• Sound knowledge of Access Control systems with Site Mustering.
• Sound knowledge of DVR & NVR systems.
• On site repair capability.

Company Values

• We Are Human - We look at business in terms of people: our colleagues, our customers, and above all the people we keep safe.
• We Are Enterprising - We are creative and innovative; we are solution‑led and relentless in our quest to find the right outcome.
• We Are Customer‑Driven - We are committed to our customers; our customers' needs guide everything we do.
• We Are Honourable - We do what we say we will do, and we do the right thing.