Field Service Engineer

Meridian Business Support; Irthlingborough; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading supplier in safety equipment is seeking a Field Service Engineer to join their External Service team in Irthlingborough. You'll service personal safety equipment, ensuring compliance and reliability for clients. Candidates should have a minimum of 2 years' engineering experience, preferably in the safety equipment industry. The role offers a salary up to £36k, flexible working hours, and opportunities for career growth within the company.

Benefits

Health Cash Plan

Employee Assistance Programme

Life Assurance

Workplace Pension Scheme

25 days holiday plus bank holidays

Qualifications

• Minimum of 2 years' proven engineering experience as a Field Service Engineer or Static Engineer/Technician.
• Background in utilities, engineering, or construction preferred.
• Knowledge of fixed gas detection systems or SCBA equipment is desirable.
• Demonstrated experience in fault-finding and decision-making.

Responsibilities

• Service and maintain a range of personal safety equipment.
• Set up and commission new gas detection systems.
• Build trust-based relationships with clients.
• Ensure customer satisfaction for repeat business.
• Complete relevant paperwork and update the CRM database.
• Provide data for management reporting.

Skills

Customer service abilities

Interpersonal skills

Self-motivated

Proactive

Clear communicator

Time management

Competency in IT systems

Job description

Are you ready to elevate your career with one of the UK's leading suppliers of confined space and safety equipment? We are recruiting for a Field Service Engineer to join this dynamic External Service team based from their Head Office in Irthlingborough. This role promises not only professional growth but also the satisfaction of contributing to the safety and compliance of client operations nationwide. You will be provided with a fully equipped van.

Why Choose This Company?

Comprehensive Training and Development: Benefit from ongoing product training, both in-house and from leading suppliers, ensuring you stay at the forefront of industry advancements. Additionally, you will receive sales and safety training to support company objectives.

Career Progression: As the team expands, so do your career opportunities. This company is committed to fostering internal talent and promoting from within.

Competitive Compensation and Benefits: Enjoy a salary up to £36k reflective of your experience plus bonuses, along with a generous holiday allowance of 25 days per annum plus bank holidays. Additional benefits include a Health Cash Plan, Employee Assistance Programme, Life Assurance, and a Workplace Pension Scheme.

Work-Life Balance: Standard working hours are 08.30 - 17.00 Monday to Thursday and 08.00 - 16.30 on Fridays, with a flexible approach to accommodate client and business needs. NO SHIFT WORK, NO WEEKENDS!!!

Role Objective

As a Field Service Engineer, you will be instrumental in servicing and maintaining a diverse range of personal safety equipment and fixed gas detection systems. Your expertise will ensure compliance, reliability, and user confidence across client sites.

Key Responsibilities of a Field Service Engineer

• Service and maintenance of portable gas detectors, SCBA, Escape Breathing apparatus, and fall arrest and lifting equipment.
• Set up and commissioning of new gas detection systems.
• Building trust‑based relationships with clients and identifying additional safety equipment needs.
• Ensuring customer satisfaction to drive repeat business.
• Completing all relevant paperwork and updating the CRM database.
• Providing vital data for management reporting and supporting the workshop as needed.

The Ideal Candidate

Experience

• Minimum of 2 years' proven engineering experience as a Field Service Engineer or a Static Engineer/Technician, ideally within the safety equipment industry.
• Background in utilities, engineering, or construction sectors preferred.
• Knowledge of fixed gas detection systems, SCBA equipment or lifting equipment is desirable.
• Demonstrated experience in fault‑finding and effective decision‑making.

Skills & Attributes

• Excellent customer service abilities with strong interpersonal skills to work with customers on their company premises.
• Capable of working independently and collaboratively within a team.
• Self‑motivated, proactive, and able to take initiative.
• Clear and confident communicator, both verbally and in writing.
• Results‑driven, dynamic, and enthusiastic.
• Strong time management and prioritisation skills, with the ability to multitask effectively.
• Positive and adaptable attitude, comfortable in a fast‑paced environment.
• Demonstrates ownership of personal development and a willingness to learn.
• Competent in using IT systems and business software.

Join a team where your skills and dedication will be valued and rewarded as a Field Service Engineer.