Field Service Engineer

Proactive Global; Hounslow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading engineering firm is seeking a Field Service Engineer to join their dynamic team. The role involves servicing and maintaining loading solutions across the UK. Ideal candidates will have a City & Guilds or equivalent qualification and proven experience in engineering roles, including strong fault-finding skills in mechanical and electrical systems. Excellent communication and organisational skills are crucial for success in this role.

Qualifications

• Proven experience in a similar engineering role, ideally within parcel handling, FMCG, or manufacturing.
• Ability to work autonomously with a proactive, solution-focused approach.
• Good organisational and time management skills, able to work under pressure.

Responsibilities

• Perform planned preventative maintenance (PPM) and inspections on systems.
• Troubleshoot and repair faults efficiently.
• Ensure compliance with Health & Safety regulations.

Skills

Mechanical and electrical fault-finding skills

Experience with inverter drives

SCADA knowledge

Excellent communication skills

Organisational skills

Education

City & Guilds or equivalent engineering apprenticeship

Tools

PC/PLC control

PROFIBUS

AS-i

Job description

Overview

Job Title: Field Service Engineer
Job Type: Full-Time, Permanent

We\'re seeking a skilled Field Service Engineer to join a dynamic Engineering Service Support Team delivering world-class loading and unloading solutions to factories across the UK and beyond. This role involves servicing, maintaining, and repairing both automatic and manual loading systems, ensuring maximum uptime and safety for our customers.

If you\'re a proactive, multi-skilled engineer who thrives on working independently and enjoys hands-on technical challenges, this could be your next career move.

Responsibilities

• Perform planned preventative maintenance (PPM) and inspections on mechanical and electrical systems.
• Troubleshoot and repair faults efficiently to meet customer requirements.
• Participate in a callout rota supporting customers on-site across the UK and occasionally overseas.
• Ensure all work complies with Health & Safety regulations and company policies.
• Liaise with engineering teams to support innovation and continuous improvement.
• Manage workload effectively, prioritising tasks and reporting incidents as required.
• Maintain professional communication with customers, escalating complaints appropriately.
• Support other remote sites as required, including occasional weekend work.
• Assist with training and development by attending company and legislative courses.

What We\'re Looking For

• City & Guilds or equivalent recognised engineering apprenticeship.
• Proven experience in a similar engineering role, ideally within parcel handling, FMCG, or manufacturing sectors.
• Strong mechanical and electrical fault-finding skills, with experience in inverter drives, SCADA, PROFIBUS, AS-i, and PC/PLC control advantageous.
• Track record of successfully delivering against contractual targets, PM schedules, and KPIs.
• Ability to work autonomously with a proactive, solution-focused approach.
• Excellent communication skills, including clear written reports and confident customer interactions.
• Good organisational and time management skills, able to work under pressure and to deadlines.