Field Service Engineer

Epredia; City Of London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A global diagnostics company in London is seeking a Field Service Engineer. You will provide onsite support for analytical equipment, ensuring customer satisfaction through technical expertise and problem-solving. The ideal candidate has a background in Electronics or Engineering, with strong interpersonal skills and a clean driving license. This role includes daily travel and offers a dynamic work environment focused on collaboration and customer-centric solutions.

Qualifications

• 3-5 years' field experience servicing analytical equipment.
• Understanding of TCP/IP networks.
• Clean Driving License (Cat B).

Responsibilities

• Provide world-class onsite service support to customers.
• Collaborate with Service Administrators for scheduling.
• Maintain tools and vehicle according to schedule.

Skills

Problem solving skills

Organizational skills

Inter-personal skills

Customer service skills

IT/PC skills

Excellent English skills

Education

Professional qualification in Electronics/Engineering

Job description

Overview

Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters.

We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation.

People – We win as a team.

Customer – We deliver customer-centric solutions.

Continuous Learning – We learn and always aim to be better.

Innovation – We innovate every day.

Results – Results matter for all of us.

Be a part of UK Field Service team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters.

We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation.

People – We win as a team.

Customer – We deliver customer-centric solutions.

Continuous Learning – We learn and always aim to be better.

Innovation – We innovate every day.

Results – Results matter for all of us.

Responsibilities

• Provide world class onsite service support to our customers/partners, including installation (as needed), repair (FS), preventive maintenance (PM) and field change orders (FCO).
• Collaborate with Service Administrators and Level 2 Support in scheduling of customer/partner visits in accordance with the service contract agreement.
• Adhere to and strive to exceed key performance indicators (KPIs) as set out in the Fiscal Year.
• Debrief and complete Work Orders assigned in accordance with the KPIs.
• Effectively manage boot/trunk stock and complete stock takes as required, utilizing ServiceMax as the key portal which includes the RMA process.
• Maintain tools and vehicle assigned in accordance with the maintenance schedule.
• Maintain the highest professional relationship with our partners/customers to strengthen their allegiance and loyalty.
• Engage and provide feedback to internal stakeholders including Technical Support, Manufacturing, Quality and Sales Teams.
• Escalate technical issues as necessary to solve critical tasks in the fastest way possible; participate in workshops or Kaizen events, reflecting our EPREDIA VALUES – PEOPLE, INNOVATION, CUSTOMER, CONTINOUS LEARNING and RESULTS.
• Represent Epredia in a positive, professional manner in all dealings with customers, both external and internal.
• Actively promote our offerings and available products/service contracts.

Qualifications

• Professional background/qualification in Electronics/Engineering or related subjects.
• Minimum 3-5 years’ Field experience servicing analytical equipment or equivalent applications specialist experience.
• Strong problem solving skills.
• Demonstrated organizational skills with the ability to handle multiple tasks with different priorities.
• Excellent inter-personal, self-motivational and negotiating skills.
• IT/PC skills.
• Clean Driving License (Cat B).
• Understanding of TCP/IP Networks.
• Excellent customer service skills.
• Excellent English skills, both verbal and written.

Our values reinforce our culture of collaboration, growth mindset, and how we serve our customers. Whether a routine maintenance call or troubleshooting a problem and finding solutions, you will play a leading role in supporting the onsite technical needs of Epredia customers. In this highly autonomous role, you will spend the majority of your time with the customer, with daily travel in the field as part of a national service team.

TO ALL RECRUITMENT AGENCIES: Epredia does not accept unsolicited third-party resumes.

Building an Inclusive Culture: We are a company that brings the best people together and leverages their varying backgrounds, ideas, and points of view to invent on behalf of all customers. We are committed to equal employment opportunity for all individuals, without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information or any other protected classes which may exist under applicable federal, state or local law.

At Epredia, we improve lives by enabling better cancer diagnostics. We are a team of talented individuals with diverse backgrounds and expertise, working together to develop precision diagnostic solutions for our customers. We are a fast growing global company that drives innovation in diagnostics to create better outcomes for patients. Joining Epredia is much more than a job- it is an opportunity to be part of something with a purpose. Find out how you can improve lives while advancing your career.