Field Service Engineer

Shannon White Technical Recruitment; Birmingham; On-site; GBP 31,000 - 38,000; Full time

Job summary

A leading technical recruitment firm in the UK seeks a Coffee Field Service Engineer to join their team in Birmingham. The position requires a passion for customer service and an understanding of coffee equipment. Responsibilities include maintenance and repair tasks, ensuring quality service, and maintaining equipment. The role offers a competitive salary up to £37,500 per annum along with benefits including a company vehicle and pension.

Benefits

Company vehicle

25 days holiday

Pension

Overtime pay for weekend work

Other company benefits

Responsibilities

• Carry out coffee equipment repair and preventative maintenance.
• Ensure all equipment meets agreed specifications for quality.
• Provide updates to the central call centre regarding service status.
• Comply with on-site arrival procedures.
• Adhere to Health and Safety procedures and conduct risk assessments.
• Complete job sheets and documentation effectively.
• Maintain tools, equipment, and vehicle in good working order.
• Manage spare parts inventory with hand held unit.

Skills

Customer service passion

Understanding of coffee quality

Strong problem-solving skills

Electrical mechanical background

Computer literate

Clean driving licence

Self-motivated

Flexible approach

Job description

Overview

Job title: Coffee Field Service Engineer

Location: Birmingham

Hours: 7am-4pm (leave at 7, home at 4)

Salary: Up to c 37,500 pa. Up to 33,000 per annum + c 4,500 for working 1 in 4 weekends + vehicle + pension + other benefits.

This is a roasting hot opportunity to join one of the leading names within the coffee industry as we are seeking a Coffee Field Service Engineer for Birmingham and the surrounding area.

Responsibilities

• Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in a good working order.
• All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.
• Work proactively with the central call centre, by taking day to day instructions, keeping them updated, so waiting customers are kept informed.
• Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
• Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.
• Complete all necessary on-line job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
• Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily.
• Provide agreed spare parts stocks via hand held unit to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.

Knowledge, Skills & Experience

• A confident individual with a passion for customer service
• Excellent understanding of coffee quality and associated equipment
• Demonstrates strong problem solving skills with an electrical mechanical background
• Computer literate with a clean driving licence
• Self-motivated with a flexible approach to work, location and hours. (Required to work 1 in 4 weekends)

Salary & Benefits

Salary: Up to 37,500 (OTE).

Up to 33,000 per annum + overtime for weekend work + Company Vehicle + 25 days holiday + Pension + other Company benefits.

If you feel this role to be a good match for your skills and experience we look forward to hearing from you.