Field Service Engineer

Baxi Heating UK Limited; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading HVAC company is seeking a Field Service Engineer to join their team. This role involves working from home, where you will manage daily appointments and visit customers to perform diagnostics, repairs, and servicing. Candidates must demonstrate strong customer service skills and competence in diagnostics. The position offers full product training and requires effective communication and management of van stock. Ideal for individuals who thrive in a customer-focused environment.

Qualifications

• Able to work independently and manage daily appointments effectively.
• Competent in providing quality solutions for repairs and servicing.
• Capable of maintaining van stock and equipment.

Responsibilities

• Visit customers' properties to perform diagnostics and repairs.
• Manage daily workload and appointments using a tablet.
• Deliver exceptional customer service on every visit.

Skills

Excellent customer service

Diagnostics skills

Effective communication

Job description

Job Description

FIELD SERVICE ENGINEER

Location : Uxbridge

Postcodes : UB

What will you be doing?

• Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.
• You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers.
• You will be capable of delivering excellent customer service and top-quality solutions.
• Whilst full product training will be given, you will be confident in your diagnostics skills.

On a daily basis youll be responsible for :

• Visitingcustomers properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.
• Providing excellent customer service through effective communication
• Manage your workload of daily appointments via a tablet device
• Manage your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receive new stock which are delivered over night are placed in their locations in the rear load space of your van.

About you :

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