Field Service Engineer

Baxi Heating UK Limited; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading heating solutions provider in Scotland is looking for a Field Technician to deliver high-quality service for diagnostics and repairs. You will manage daily appointments and work effectively from home, ensuring excellent customer service. The ideal candidate will have strong diagnostic skills and the ability to manage workload efficiently. Full training will be provided, and you'll be responsible for maintaining stock in your van. This role offers a dynamic work environment with opportunities for continuous learning.

Qualifications

• Experience in servicing, repairs, and diagnostics.
• Ability to manage workload and appointments effectively.
• Confident in delivering high-quality customer service.

Responsibilities

• Visiting customers' properties for diagnostics and repairs.
• Managing daily appointments via a tablet device.
• Ensuring van stock is maintained and organized.

Skills

Customer service

Diagnostics skills

Job description

• Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.
• You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers.
• You will be capable of delivering excellent customer service and top-quality solutions.
• Whilst full product training will be given, you will be confident in your diagnostics skills.

On a daily basis youll be responsible for:

• Visitingcustomers properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.
• Providing excellent customer service through effective communication
• Manage your workload of daily appointments via a tablet device
• Manage your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receive new stock which are delivered over night are placed in their locations in the rear load space of your van.

About you:

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