Field Service Dispatcher — Print Tech Solutions

Toshiba EMEA; West Bromwich; On-site; GBP 10,000 - 40,000; Full time

Job summary

A global technology provider is seeking a Dispatcher to coordinate schedules for field-based technicians in West Bromwich, UK. The role involves ensuring efficient service delivery and exceptional customer satisfaction by monitoring technician availability and prioritizing service requests. Candidates should possess experience in scheduling or dispatching, strong organizational skills, and knowledge in dispatch management software. Join a dynamic team at Toshiba and enhance your career within a global company.

Benefits

Competitive salary

Excellent benefits package

Career advancement opportunities

Qualifications

• Proven experience in scheduling, dispatching or coordination preferably in field services.
• Excellent verbal and written communication skills.
• Proficiency in dispatch or service management software.

Responsibilities

• Coordinate and dispatch technicians for service calls and installations.
• Monitor technician availability and job status using dispatch software.
• Communicate effectively with customers to confirm appointments.

Skills

Scheduling and dispatching

Strong organizational skills

Excellent communication skills

Customer-focused mindset

Ability to work under pressure

Education

GCSEs or equivalent

NVQ in Business Administration, IT or Customer Service

Tools

Salesforce

SAP FSM

ServiceNow

Job description

A global technology provider is seeking a Dispatcher to coordinate schedules for field-based technicians in West Bromwich, UK. The role involves ensuring efficient service delivery and exceptional customer satisfaction by monitoring technician availability and prioritizing service requests. Candidates should possess experience in scheduling or dispatching, strong organizational skills, and knowledge in dispatch management software. Join a dynamic team at Toshiba and enhance your career within a global company.