Field Service Area Controller (Dispatcher) or Trainee

TSG Group; Dundee; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A leading service provider based in Dundee is looking for a Field Service Area Controller. In this role, you will coordinate disruptions and manage daily workloads for field technicians while ensuring customer satisfaction. Ideal candidates will have prior experience in customer service, strong communication skills, and the ability to multitask effectively. The position includes competitive salary and benefits such as free parking and health benefits.

Benefits

Competitive Salary

Free Parking

Health Benefits Package

Life Assurance

Bonus scheme

Qualifications

• Previous experience in a customer service role is essential.
• Excellent communication, organizational, and time management skills are required.
• Ability to multitask and work as part of a team.

Responsibilities

• Control and coordinate interventions for field-based engineers.
• Handle service calls and log into the Database.
• Manage daily workloads for technicians.

Skills

Customer service experience

Excellent communication skills

Organisational skills

Time management skills

Ability to multitask

Teamwork

Microsoft Office skills

Flexible working

Job description

TSG UK provides a comprehensive range of solutions to our customers in the energy retail, commercial fleet and transport industries across the UK. Our customers benefit from full turnkey solutions, encompassing design, construction, product supply, installation, project management, service and maintenance. Through seven key business lines, we are firmly established as one of the largest suppliers of forecourt equipment and custom signage, electrical installations and new energy solutions.

We are currently recruiting for a Field Service Area Controller (Dispatch Agent), to be based from our Head Office at Longforgan / Dundee :

Trainee position will be paid at a slightly lower salary than stated salary on advert, but candidate would be expected to progress to full position pending training.

Please note this role does not qualify for sponsorship or relocation funding given the associated salary.

Principal Objectives

• Successfully control and co-ordinate interventions (site visits) for approximately 20-30 field-based engineers.
• Management of interventions until successful conclusion for customers.
• Provide and progress customer quotations for chargeable works outside of normal contracts.

Key Responsibilities

• Call Handling (to receive and log into Database all service calls)
• Controlling and coordinating of daily workloads for field technicians to ensure maximum efficiency and utilisation of resources while maintaining successful service level agreements and customer satisfaction.
• Updating customer databases
• Completion of daily / weekly and monthly reports
• Daily administration as directed by Call Handler & Area Dispatch Supervisor
• Log and, where applicable, deal with customer queries and complaints

Skills & Abilities Required (Essential)

• Previous experience in a customer service role
• Excellent communication skills
• Good organisational & time management skills
• Proven ability to multitask
• Successful working as part of a team
• Good understanding of Microsoft packages i.e. Outlook, Excel, Word.
• Flexible working when required

Skills & Abilities Required (Desirable)

• Good understanding of IT and software packages

Reasons to join us

• Competitive Salary
• Free Parking
• Health Benefits Package
• Life Assurance
• Hybrid working can be discussed as an option upon completion of training and proof of competency
• A bonus scheme is in place which is based on performance related objectives

As per Health and Safety at Work Act 1974, Employee’s must also

• Take care of their own health and safety and that of others
• Co-operate with their employers
• Not interfere with anything provided in the interest of health and safety

Diversity, Equity and Inclusion; our commitment to DEI : TSG UK is an equal opportunity employer. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We recognise the value that a diverse and inclusive workforce brings to our business and customers, and we strongly encourage suitably qualified applicants from a wide range of backgrounds to join us at TSG.