Field Representative

Novax Recruitment Ltd; East Midlands; On-site; GBP 27,000 - 37,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Field Representative in Leicester to visit properties, engage with customers, and ensure accurate reporting. Responsibilities include conducting inspections and attending court hearings. The role offers a basic salary of £27,550 plus uncapped bonuses, along with training, a company vehicle, and generous annual leave.

Benefits

Uncapped monthly bonuses

28 days annual leave

Company vehicle for personal use

Private pension scheme

Employee Assistance Programme

Regular training and career development

Qualifications

• Full UK driving licence held for at least 2 years.
• Clean DBS record and no CCJs or IVAs.
• Previous experience in debt recovery or customer service desirable.

Responsibilities

• Visit properties to conduct pre-disconnection and meter inspections.
• Engage with customers to resolve issues and negotiate payment solutions.
• Attend court hearings for Rights of Entry Warrants.

Skills

Excellent interpersonal and written communication skills

Self-motivated

Proactive attitude

Job description

Field Representative
Salary: £27,550 per annum
OTE: £30,000 - £37,000 (including uncapped bonus)
Location: Leicester

Novax Recruitment are seeking dedicated Field Representatives to join one of the UK’s most forward-thinking field services providers. This is an excellent opportunity to build a long-term career within a professional, supportive, and fast-growing organisation.

The Role

You’ll be responsible for visiting properties to carry out a range of field-based activities, including:

• Conducting pre-disconnection and meter inspection visits in line with company and industry standards.

• Engaging with customers to resolve issues, verify details, and negotiate fair payment solutions.

• Attending court hearings to obtain Rights of Entry Warrants.

• Supervising utility isolations alongside engineers and locksmiths.

• Reporting vulnerabilities, safety concerns, and customer feedback accurately and promptly.

• Ensuring visit reports are completed and submitted within agreed deadlines.

This role demands professionalism, empathy, and excellent communication skills - every visit offers an opportunity to make a genuine difference.

What You’ll Need

• Full UK driving licence held for at least 2 years (maximum of 6 penalty points).

• Clean DBS record and no CCJs or IVAs.

• Excellent interpersonal and written communication skills.

• Previous experience in debt recovery, customer service, or conflict resolution is desirable but not essential.

• A self-motivated, proactive attitude with the ability to work independently and meet targets.

What’s on Offer

• £27,550 basic salary plus uncapped monthly bonuses (£200-£800 average).

• 28 days annual leave (including bank holidays), increasing with length of service.

• Company vehicle (available for personal use, subject to BIK).

• IT equipment and all necessary tools provided.

• Private pension scheme and Employee Assistance Programme.

• Regular training, coaching, and structured career development.

• “Love to Shop” birthday voucher and early Friday finishes.

For more information, please call Sam on #removed#.