Field Engineer Apprenticeship

Virgin Media; Bulwell; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading telecom provider in the UK is looking for a Level 2 Telecoms Field Operative apprentice to gain practical experience and academic knowledge. You will perform tasks such as risk assessments, work on telecom networks, and maintain safety standards. The apprenticeship offers a competitive wage of £26,500 per year, rising to £29,000 upon completion, along with several benefits including 25 days holiday and a bonus scheme.

Benefits

25 days holiday, increasing to 28 days

Bupa healthcare

24/7 Regional Bonus Scheme

Qualifications

• Relevant qualifications and industry experience are welcomed.
• Attention to detail and problem-solving skills are essential.
• Must be physically fit for the role.

Responsibilities

• Carry out risk assessments and follow method statements.
• Identify and test components of the telecom network.
• Work safely in various environments of the telecoms network.

Skills

Communication skills

Attention to detail

Customer care skills

Problem‑solving skills

Physical fitness

Job description

Overview

We're Virgin Media O2. For over 20 years, we’ve grown our business on pioneers and big thinkers – and we remain at the cutting edge of fibre‑optic technology today. Through our multi‑award‑winning services, we connect millions of homes and businesses across the UK and Ireland.

You will be a Level 2 Telecoms Field Operative apprentice, gaining on‑the‑job learning and academic study. Approximately 20% of your working hours will be dedicated to learning with one of our training providers, which we fully fund.

Responsibilities

• Carry out a risk assessment before starting work activities. Follow method statements.
• Identify the structure and composition of telecom network cables.
• Work from and interpret telecom network plans to identify plant or location.
• Work on and in various connection points in the telecoms network.
• Work in a safe manner and follow correct procedures when entering and working in the telecoms network in various environments, including overhead and underground.
• Select and use the appropriate equipment on a telecom network.
• Install and test components of the telecom network.
• Fault‑find and problem‑solve on the telecom network.
• Maintain safety standards whilst working towards the task objectives.
• Use personal protective equipment in a safe and appropriate manner.
• Use a variety of communication methods to interact with third parties to give/receive information accurately, in a timely manner to deliver the best possible experience.
• Identify and take appropriate actions when working around other utilities services.
• Work as an individual or as a member of a team to achieve defined goals.

Qualifications & Skills

• Communication skills
• Attention to detail
• Customer care skills
• Problem‑solving skills
• Physical fitness
• Relevant qualifications and industry experience are welcomed; the apprenticeship can be adjusted to reflect what you already know.

Training & Funding

The programme is fully funded by us. We will support you from day one. If required, you will also complete Functional Skills in English and maths.

You'll have a dedicated mentor who will join you on the journey to provide ongoing guidance.

Compensation & Benefits

Wage: £26,500 a year, rising to £29,000 upon completion.

24/7 Regional Bonus Scheme and a £50 bonus for every new customer referral.

25 days holiday, increasing to 28 days after 5 years, plus your birthday off.

Flexible benefits package – Bupa healthcare, up to 26 weeks' paid maternity & adoption leave, generous paternity and neonatal leave.

Work Schedule & Duration

Hours: 37.5 hours per week on a rolling pattern, with shifts scheduled between 8 am and 8 pm. After training, you’ll move to a 4‑days‑out‑of‑7 working week.

Start date: Wednesday 8 April 2026. Duration: 1 year 1 month.

Additional Information

Our Apprenticeship schemes are designed to give you valuable experience in your role while working towards a nationally recognised qualification. All apprenticeship roles lead into a permanent contract after completion.