Field Engineer

Pyramid Search; Rotherham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology support company is seeking a Field / Customer Engineer to join their team in Rotherham. This role involves diagnosing faults, maintaining equipment, and ensuring customer satisfaction. Ideal candidates will have a good mechanical/electrical aptitude and experience with Windows operating systems. Training will be provided for less experienced applicants looking to advance their careers in engineering or IT. Benefits include a company vehicle, tools, and 30 days of holiday per year.

Benefits

Company vehicle

Fuel card

Tools and laptop provided

Uniform and PPE provided

30 days holiday per year

Qualifications

• Ability to work independently with minimal supervision.
• Experience in break/fix, IT, computer/mechanical repair.
• Possess a full UK driving licence.

Responsibilities

• Diagnose faults, make repairs, and replace modules on ATMs.
• Installation, maintenance, and repairs on equipment.
• Take responsibility for customer problems until resolution.

Skills

Mechanical aptitude

Electrical aptitude

Problem solving skills

Time management

Windows operating systems

Job description

Overview

This great organisation have an exciting opportunity for a Field / Customer Engineer to join their dynamic team. FULL TRAINING will be given. The role will be to look after and work in and around the Sheffield and Rotherham area. Experience mending white goods has great transferable skills for this role and equally, a good level of mechanical / electrical aptitude is ideal for this position. Also, if you have experience in and enjoy general PC hardware and software maintenance, working with Windows operating systems or generally enjoy taking things apart, mending and putting back together again this could be a great opportunity for you. The role would suit an individual who is looking to advance their career in engineering/IT and gain hands-on experience in a thriving and supportive workplace.

Responsibilities

• Diagnosing faults, make repairs and to replace modules on ATM's.
• Installation, maintenance, and repairs on equipment within an assigned territory to ensure continuity of customer operations and a high levels of customer satisfaction
• Take responsibility and ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with agreed upon Service Level Agreements

Candidate requirements

• Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively
• Good level of mechanical / electrical aptitude
• Experience preferred with Windows operating systems
• Experience is preferred in break/fix, IT, computer/mechanical repair and basic computer hardware and software knowledge. but full training will be provided to the right candidate.
• Enjoys taking things apart and putting back together
• Have good problem solving skills
• Can work well under pressure
• Full UK driving licence

Benefits & Additional Information

• There are shifts patterns which are very reasonable and are listed below.
• 5 days working, 2 days off, with a day off either side if working over the weekend.
• Typical shift hours are: 8am - 5pm; 9.30am - 6pm; 12pm - 9pm
• This role comes with a company vehicle which can be used for personal use and a fuel card.
• Tools/laptop/Android phone and all other required tools are provided
• Uniform and PPE are also provided
• Excellent company benefits which includes 30 days holiday per year (inc BH)