Field Engineer

HR Dept (Recruitment Agency); North East; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is looking for a proactive Field Engineer to provide on-site technical support in England and Scotland. This role involves installations, maintenance, and customer training, where you will ensure top-notch service delivery and build customer relationships. Ideal candidates should have a technical mindset and a focus on customer satisfaction. This offers a great opportunity for growth within a specialist field service environment.

Benefits

Company van

TOIL (Time Off In Lieu)

Qualifications

• Proactive and customer-focused with a technical mindset.
• Experience in field support or similar technical role preferred.
• Ability to build strong customer relationships.

Responsibilities

• Provide on-site installation, maintenance, troubleshooting, and customer training.
• Plan and deliver a structured customer visit schedule.
• Respond to and resolve reactive service calls and technical faults.

Skills

Customer-focused support

Technical troubleshooting

Installation and maintenance

Job description

Field Engineer

Covering assigned postcodes in the North & Scotland

£27,000 + TOIL and company Van

The Role

We are seeking a proactive and customer-focused Field Support Engineer to deliver high-quality field support across a designated region. This role involves working closely with the Technical Department to carry out installations, maintenance, fault-finding and training on hardware and software solutions.

You will be the frontline representative of the business, building strong customer relationships while ensuring exceptional service delivery and technical standards.

This is an excellent opportunity for a technically minded, customer-focused professional looking to be trained and progress within a specialist field service environment.

Key Responsibilities

• Provide on-site installation, maintenance, troubleshooting and customer training
• Support customers in line with current legislation and software requirements
• Plan and deliver a structured customer visit schedule in line with company targets
• Complete accurate daily reports for all customer site visits
• Respond to and resolve reactive service calls and technical faults
• Ensure all equipment is maintained to the highest operational standards
• Ensure all direct customer fault calls are logged correctly on the internal management system
• Build and maintain strong professional relationships with customers, managers and co...