Field Delivery Manager

Johnson Controls; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global leader in smart building solutions is seeking a skilled team leader based in Manchester for their chiller service operations. You will oversee a team, ensuring compliance with contracts while fostering teamwork and maintaining high performance. The ideal candidate will have proven experience in the chiller industry, excellent communication skills, and proficiency with IT systems. The role offers a competitive salary and various benefits including a company car and development opportunities. This position involves a hybrid working model across the Northwest and Yorkshire regions.

Benefits

Competitive salary

Management incentive bonus

Company car

25 days of annual leave plus bank holidays

Development opportunities

Qualifications

• Hands-on knowledge of York, Trane, Carrier, Mitsubishi, Airedale, and Mcquay systems is required.
• Previous supervisory experience is beneficial.
• Ability to travel across the region is necessary.

Responsibilities

• Lead and inspire a team of skilled technicians delivering chiller service.
• Manage resource planning and contractual compliance.
• Ensure 100% compliance with KPIs and SLAs.
• Produce site-specific RAMS and manage subcontractors.

Skills

Proven experience in the Chiller industry

Strong stakeholder management

Excellent communication skills

Proficiency in IT systems

Education

IOSH qualification

Tools

Word

Excel

PowerPoint

iPad

Job description

About Johnson Controls

Johnson Controls is a global leader in smart, sustainable building solutions. In the UK&I, our Service team delivers innovative maintenance and service solutions across HVAC, chillers, refrigeration, controls, and M&E works. We help customers improve energy efficiency and reduce operating costs worldwide.

What You Will Do

Lead and inspire a team of skilled technicians delivering chiller service and maintenance for commercial clients. You’ll manage resource planning, ensure contractual compliance, and maintain customer satisfaction through efficient coordination and high-performance standards. It's a hybrid type of role to cover the Northwest & Yorkshire region of the UK, with a mixture of office-based (Manchester), and remote/site working.

How You Will Do It

• Drive team performance and make sound decisions in complex situations.

• Align service delivery with client expectations through strategic site meetings.

• Ensure 100% compliance with KPIs and SLAs.

• Validate and implement remedial repair quotations to maintain business margins.

• Produce site-specific RAMS and manage subcontractors in line with Health & Safety regulations.

• Oversee operational safety, including tool calibration, PAT testing, and PPE management.

• Foster continuous learning and collaboration across teams and partners.

What We Look For

• Proven experience in the Chiller industry, including hands‑on knowledge of York, Trane, Carrier, Mitsubishi, Airedale, and Mcquay systems.

• Previous supervisory experience; IOSH qualification desirable.

• Strong stakeholder management and influencing skills.

• Excellent communication skills for technical and non‑technical audiences.

• Proficiency in IT systems (Word, Excel, PowerPoint, iPad).

• Ability to work with commercial clients and travel across the region.

What We Offer

• Competitive salary + management incentive bonus

• Company car, IT equipment, life assurance

• 25 days of annual leave + bank holidays

• Holiday purchase scheme

• Development opportunities and employee discounts

• Voluntary benefits (childcare vouchers, cycle-to-work, eye care, high street discounts)

Ready to lead a high-performing team in a globally recognised organisation? Apply today!

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