Field Compliance Supervisor

AtkinsRéalis; Greenhill; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading infrastructure consultancy in the UK is looking for a Senior Waste Customer Technician to manage and enhance customer relationships while ensuring quality service delivery. The successful candidate will be proactive in resolving customer service issues and maintaining compliance with health and safety standards. The role includes a regional standby duty and requires collaboration with various stakeholders. Benefits include generous holiday allowance, annual bonus, and a leading pension scheme.

Benefits

28 days holiday + bank holidays

Annual bonus scheme

Leading pension scheme

Sharesave opportunity

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Qualifications

• Experience in managing customer relationships and service issues.
• Ability to conduct workplace audits for health and safety compliance.
• Experience working collaboratively with contract partners and stakeholders.

Responsibilities

• Lead and promote a safe working environment.
• Improve customer experience to prevent complaints.
• Manage and enhance relationships with internal and external stakeholders.
• Conduct workplace audits to ensure proper equipment availability.
• Promote and inform customers about community works.

Skills

Customer service

Problem solving

Relationship management

Health and safety awareness

Job description

Stakeholders that will help facilitate the effective delivery of operational works, whilst minimising the impact on our customers and their communities. Working in partnership with the greater Waste Infrastructure Team, you'll ensure that all work promoted follows the correct process, uses cost effective solutions, and is carried out safely.

This role will see you included on a regional standby rota which operates 24/7, 365 and may also include working across different regions when required.

Leading and promoting a safe working environment, whilst ensuring all quality standards are met.

Improving customer experience to prevent complaints, by proactively owning and resolving customer service issues using excellent problem solving and coaching skills.

Proactively managing and enhancing both the internal and external relationships we hold with key parties, including contractors, Severn Trent teams, COSC, Asset Creation, other supporting departments, and external organisations such as the Environmental Agency, Highways Agency, and Local Authorities.

Conducting workplace audits to ensure the right equipment is available for the team, with particular emphasis on meeting health and safety, work quality and regulatory reporting standards.

Working with the Customer and Community Leads to promote and inform customers of work, including the impacts and benefits, that take place in their communities.

We're seeking our Senior Waste Customer Technician to be a real people person, with a customer centred approach to their thought processes and ways of working. To be successful in this role, it's expected that you'll have experience of working collaboratively with contract partners and teams across a large geographical area, as well as proven experience of building and developing effective relationships with internal and external stakeholders, e.g., customers, Environment Agency, local councils etc.

Benefits

• 28 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
• Annual bonus scheme (up to £2,250 based on company performance and subject to eligibility)
• Leading pension scheme — we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave — the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers / car allowance
• Family friendly policies

Ps. we'll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.