Field Collections Specialist — Local & Flexible with Bonuses

Encore Capital Group; Norwich; On-site; GBP 27,000 - 36,000; Full time

Job summary

A leading financial services firm is seeking a Field Collections Agent to engage customers face-to-face. The role involves visiting clients to help manage outstanding arrears and providing practical solutions. Candidates need a full UK driving license, be tech-savvy, and comfortable working independently. The position offers a base salary from £27,965 with additional bonuses, a flexible 40-hour work week, and generous benefits including 31 days holiday and ongoing professional development.

Benefits

31 days holiday including bank holidays

Fuel card for business use

Uncapped monthly bonuses

Ongoing training and professional development

Access to Medicash and Employee Assistance Programme

Qualifications

• Must hold a clear criminal record.
• No CCJs, IVAs, or bankruptcies in the last 6 years.
• Own car with business insurance required.

Responsibilities

• Visit customers to resolve outstanding arrears.
• Educate customers about payment consequences.
• Use an iPad to update account outcomes.

Skills

Full UK driving licence

Tech-savvy

Comfortable working independently

Job description

A leading financial services firm is seeking a Field Collections Agent to engage customers face-to-face. The role involves visiting clients to help manage outstanding arrears and providing practical solutions. Candidates need a full UK driving license, be tech-savvy, and comfortable working independently. The position offers a base salary from £27,965 with additional bonuses, a flexible 40-hour work week, and generous benefits including 31 days holiday and ongoing professional development.