Field Collections Agent

The Midland; Milnrow; Hybrid; GBP 27,000 - 36,000; Full time

Job summary

A financial solutions provider is seeking a Field Collections Agent in the Milnrow area. The role requires a valid driving license and the ability to work independently outdoors. With a starting salary of £27,965 and the potential to earn up to £35,765 annually, including bonuses, this position allows for flexible working hours and offers 31 days of holiday along with comprehensive training and development opportunities. Candidates with a background in Sales, Military, or Police are encouraged to apply.

Benefits

31 days holiday

Fuel card for business use

Referral Bonus Scheme

Comprehensive induction programme

Access to Medicash and Employee Assistance Programme

Qualifications

• Full driving licence (max 6 points) and own car.
• Clear criminal record with no CCJs, IVAs, or bankruptcies in the last 6 years.
• Comfortable working independently in an outdoor environment.

Responsibilities

• Visit customers to resolve outstanding arrears and discuss payment options.
• Handle accounts for both regulated and non-regulated clients.
• Educate customers about potential consequences of non-payment.
• Use an iPad to update account outcomes in real time.

Skills

Independent working

Customer engagement

Tech-savvy

Empathy

Tools

iPad

Job description

Field Collections Agent

Start date: 12th January 2026. Location: Within a 90‑minute travel radius of your home (applicants must reside within Rochdale). Salary: From £27,965 plus £4,200 per annum car allowance and uncapped monthly bonus (current Field team earn £200‑£400 per month). Earnings potential: Up to £35,765 per year (inclusive of car allowance). Hours: Flexible, 40 hours per week (including peak shifts). No Warrant Work Involved.

Do you hold a full UK driving licence and have access to a vehicle? Prefer working independently, outdoors, and engaging with people face‑to‑face? Value flexibility and autonomy in your schedule? If that sounds like you, Orbit Credit Services has an excellent opportunity waiting.

About the Role

As a Field Collections Agent, you’ll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

Responsibilities

• Visit customers to resolve outstanding arrears and discuss payment options.
• Handle accounts for both regulated and non‑regulated clients, including reconnection visits.
• Accept payments, set up repayment plans, and re‑engage customers with client services.
• Educate customers about the potential consequences of non‑payment.
• Use an Orbit‑supplied iPad to update account outcomes in real‑time.

Candidates who have previously been successful in this role have come from a background in Sales, Military or Police.

Working Hours

We offer a 40‑hour work week with a supportive approach to work‑life balance. Your visits will be scheduled across the following operating window:

• Monday‑Friday: 8 am – 8 pm.
• Saturday: 9 am – 1 pm.
• 10 of your 40 hours must be worked during prime hours.
• Prime hours are 4 pm – 8 pm on Monday and Saturday 9 am – 1 pm.

Benefits

• 31 days holiday (incl. bank holidays + December shutdown).
• Fuel card for business use.
• Referral Bonus Scheme.
• Uncapped monthly bonuses (£200‑£400 typical).
• Comprehensive 5‑week induction programme.
• Ongoing training and professional development.
• Access to Medicash and Employee Assistance Programme.

Requirements

• Clear criminal record.
• No CCJs, IVAs, or bankruptcies in the last 6 years.
• Full driving licence (max 6 points), own car, and business insurance required.
• Tech‑savvy and comfortable working independently.

Job Type: Full‑time. Pay: £27,965.00 – £35,765.00 per year.