Field Care Supervisor

Nwando Care Ltd; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A family-operated care service provider in Greater London is seeking a Field Supervisor to oversee care services, ensuring the delivery of high-quality support. The role involves training carers, conducting assessments, and maintaining high standards of care. Ideal candidates should have relevant care qualifications and strong communication skills. Join our team to make a meaningful impact in the lives of those we serve.

Qualifications

• Experience in providing direct care support.
• Ability to train and supervise new care staff.
• Strong organizational skills for paperwork and assessments.

Responsibilities

• Undertake initial visits to new service users to set up care packages.
• Conduct care reviews in collaboration with healthcare professionals.
• Train new carers in practical delivery of care tasks.
• Provide on-call cover during service hours.
• Conduct spot checks and supervision of care staff.

Skills

Communication skills

Observation skills

Empathy

Leadership

Education

Relevant care qualification

Tools

MAR Charts

Job description

Nwando Care Services is a family-operated domiciliary care company with over 13 years of successful operation. We are distinguished by our commitment to excellence in care and our unwavering dedication to our clients. We are proud to be rated as a "Good" provider by the Care Quality Commission (CQC), which reflects our exceptional standards and quality of service. Our mission is centred on providing outstanding, person-centred support and community-based services, ensuring individuals achieve the highest possible level of independence.

Adult Care Services

• Home Care
• Supported Living
• Live-in Care
• Reablement & Hospital Discharge
• Specialist & Complex Care
• End-of-Life Care

Children's Residential Care

Ofsted-registered homes providing safe, therapeutic environments for children and young people aged 8–17 with emotional and behavioural needs, autism, ADHD, or trauma history.

Field Supervisor Responsibilities

• Undertake initial visits to new service users to set up a care package ensuring all paperwork is completed including all risk assessments etc.
• Explain Paperwork and service to clients.
• Undertake care reviews in association with other professional colleagues such as Occupational Therapist.
• Attend service reviews and/or care conferences with social workers.
• Highlight any care package amendments required to Haringey Care Co-ordinators and OT.
• Conducting/supporting initial assessments and assessments for existing clients.
• Introduce new carers to clients and train new cares in the practical delivery of care.
• Undertake care visits when required, e.g. due to staff sickness or when new service users have not yet been allocated a care team and provide out of hours “on call” cover in rotation with other senior staff. A percentage of total working time of at least 50% will be dedicated to providing direct care visits.
• Develop positive relationships with all agencies involved in the delivery of care to the service users in their patch and seek to further develop the level of business undertaken by The Company in their area.
• Conducting spot checks/field care supervisions monthly or as frequently as required.
• Identifying any concerns during spot checks and working together with HR/Care Co-ordinators for improving performance or taking the necessary action.
• Staff Training & Supervision
• Introduce carers to new clients.
• Train new carers in practical care tasks.
• Supervise carers as and when required.
• Taking responsibilities for MAR Charts collection and analysis.
• Responsible for the supervision of carers across all fields.
• Undertake care visits where necessary i.e. in event of staff sickness.
• Provide on call cover in conjunction with other senior staff.
• Quality Assurance and Communication
• Support QA Manager as required.
• Attend staff/management meetings as required.
• Ensure Care Co-ordinators are aware of resource issues so that recruitment can be planned.
• Bring to the attention of Care Co-ordinators any complaint made by a service user.
• Be proactive in reporting back to Lead Care Coordinator/Operations Director of any issue effecting the delivery of care.

We invite you to join our team and contribute to our ongoing success. Your dedication and compassion have the potential to transform lives. Please submit your application today to become a valued member of Nwando Care Services.