Field-Based Aftersales Performance Coach

MSX International; Remote; GBP 40,000 - 45,000; Full time

Job summary

A leading automotive consultancy in the UK seeks a professional to engage with retailers in the Volkswagen Group network and drive improvements in aftersales performance. You will focus on coaching and developing teams to enhance service levels and business processes. The ideal candidate possesses extensive knowledge of dealer aftersales processes and experience in coaching. Competitive salary of £40,000 - £45,000, with various employee benefits.

Benefits

25 days annual leave

Company contributory pension plan

Healthcare scheme

Life Assurance

Company car

Qualifications

• Strong knowledge of dealer aftersales processes.
• Experience in regional or national roles for vehicle manufacturers or franchised dealer groups.
• Demonstrable experience in business coaching and change management.

Responsibilities

• Engage Heads of Business and Ohers to improve aftersales operations.
• Deliver coaching to enhance processes and customer satisfaction.
• Develop individuals to sustain high performance in the team.

Skills

Dealer aftersales processes

Business coaching

Change management

Communication skills

Job description

A leading automotive consultancy in the UK seeks a professional to engage with retailers in the Volkswagen Group network and drive improvements in aftersales performance. You will focus on coaching and developing teams to enhance service levels and business processes. The ideal candidate possesses extensive knowledge of dealer aftersales processes and experience in coaching. Competitive salary of £40,000 - £45,000, with various employee benefits.