Field Account Manager

Daisy Communications; Greater London; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A leading telecom service provider is seeking a Field Based Account Manager in Greater London. The role involves driving product penetration among existing clients, maintaining strong relationships, and achieving sales targets. Candidates should have telecom experience, especially with large customers, and show capability in account management and sales processes. Benefits include a competitive salary, commission, and numerous perks including holidays and professional development support.

Benefits

25 days holiday plus bank holidays

Extra day off for birthday or marriage

£500 referral bonus

Professional development training

Eye care vouchers

Exclusive discounts at over 1,200 retailers

Qualifications

• Experience with large customers in the telecom sector is essential.
• Ability to articulate sales processes clearly and effectively.
• Proven track record in account management and customer service.

Responsibilities

• Achieve net growth and increase product penetration through cross-selling.
• Schedule account reviews every three months for existing customers.
• Raise customer service issues and ensure resolution follows up.

Skills

Telecoms experience

Account Management

Sales process understanding

Articulation of core vision and competencies

Job description

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

Location: Field Based - South
Salary: Up to £40,000 with uncapped commission + Plus Company Car/Car Allowance
Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30

Responsibilities

• 1. To achieve Net growth and increase product penetration through cross selling Daisy products into existing customers
• It is your responsibility to ensure you see your customer every 3 months for account reviews
• It is your responsibility to increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio.
• To ensure that all opportunities qualified are pre-called 24 hours in advance of the meeting due date with clear agenda provided.
• By effective questioning of customers, establish customers’ needs for new/additional products and services and if necessary engage with the appropriate specialist resource from within the Daisy team to meet the customers need.
• It is your responsibility to ensure that the information collected during the meeting is input into Daisy Central correctly within 24 hours & all actions are sent to the customer after the meeting.
• All quotes must be completed through the new Daisy Central system, or on the templates provided by the business
• To ensure your product knowledge is at a level that enables you to spot opportunities to improve customer’s effectiveness/ improve their efficiency / reduce their operating costs.
• All quotes to customers must be provided within 48 hours of meeting SAT.
• To ensure you deliver great account management to your base to drive re-signs and more cross sell opportunities.
• Work closely with support and specialists teams to provide high level of service and recommendations for your customer base.

Managing your existing base – customer service responsibilities

• It is your responsibility to raise a case with customer service for customers with service issues, and ensure all relevant details are provided within DC.
• The responsibility for ensuring that the case has been resolved lies with you and you must communicate with the customer at all times.
• Customers that have had cases raised must be contacted once the case is closed to ensure that this has met the customers’ expectations.
• If a customer is at risk of cancelling and you cannot resolve the issues this must be flagged to your manager who will agree the most appropriate course of action

Qualifications

• Telecoms experience is required on large size customers
• Experience in Account Management
• Clear understanding of the objectives of commercial businesses across multiple verticals
• An understanding of sales process
• Can demonstrate the sales process
• Can clearly articulate Daisy’s core vision/competencies and product portfolio

Additional Information

25 days holiday+ bank holidays, with an extra day for each year of service (up to 30 days!)
An extra day offon your birthday or if you're getting married
£500 referral bonus– bring great people, get rewarded!
Professional development– training and support to help you grow
Eye care vouchersanddiscounted Medicash membershipfor healthcare savings
Sim dealsfor you and your family/friends
Exclusive discounts and savingsat over 1,200 retailers