Feed-in-Tariff Business Account Manager (14 Month FTC)

Good Energy Group; Chippenham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A renewable energy company is seeking a Client Manager in Chippenham, UK, to manage relationships with larger FiT customers and ensure compliance in account activities. The ideal candidate possesses excellent customer service skills, analytical problem-solving abilities, and a strong understanding of the energy sector. The role offers a mix of remote and on-site work, along with comprehensive benefits.

Benefits

£500 work from home allowance

£500 travel allowance

£500 annual development allowance

8% annual bonus

25 days annual leave plus additional benefits

Ethical Pension with Aviva

Qualifications

• Genuine interest in clean technology and the energy industry.
• Experience maintaining accurate customer records.
• Ability to adapt and manage workload proactively.

Responsibilities

• Resolve client queries and issues through end-to-end management.
• Develop relationships with key client organisations.
• Ensure compliance with FiT scheme activity.

Skills

Excellent customer service

Analytical problem solver

Strong communication skills

Organisational skills

Attention to detail

Tools

Excel

Job description

Description

You will take end-to-end responsibility for our larger FiT (Feed-in Tariff) customers, resolving their queries, building strong relationships, and ensuring all account activity, from registrations to new product delivery, is handled effectively and compliantly, while also contributing to business development and continuous improvement.

Responsibilities

• End-to-End Client Management: Take full ownership of resolving client queries and issues, coordinating with internal teams, and keeping clients updated throughout the process.
• Relationship Building & Retention: Develop and maintain strong relationships with key client organisations to ensure high-quality account management and retention.
• Comprehensive Account Activity: Effectively manage all account tasks, including registrations, switches, meter data processing, verifications, detail changes, and report generation.
• Compliance & Improvement: Ensure all activities adhere to the FiT scheme for accuracy and timely delivery, while also discussing satisfaction and seeking improvements with clients to enhance our proposition.
• Collaborative Account & Business Development: Work as part of a team to deliver excellent account management and support business development across all clients.
• Specialised Client Support: Manage biennial inspections, AMR verifications, and support clients with generator products and the delivery of new propositions.
• Portfolio Reporting & Strategy: Prepare and communicate information to clients and internal stakeholders on the performance of a portfolio, highlight risks and issues while identifying opportunities for improvement, ensuring optimal returns for clients.

What you'll need to succeed

We need someone dedicated to excellent customer service, ready to take direct ownership of customer queries until resolved, and comfortable partnering with internal teams. You'll be an excellent communicator adept at managing high levels of direct customer contact, with a keen eye for detail and strong organisational skills to consistently meet deadlines.

Essentials

• Industry Understanding: You have a genuine interest in clean technology and some understanding of the wider energy industry, which aligns with our company's mission.
• Analytical Problem Solver: You're naturally inquisitive, adept at solving complex problems, and comfortable collaborating with both internal teams and external customers to find resolutions.
• Customer Records & Communication: You have proven experience maintaining accurate customer records and crafting high-quality customer correspondence.
• Adaptable & Proactive: You're comfortable managing your own workload proactively, adapting to fast-changing business, system, and regulatory needs, and consistently meeting deadlines.
• Strong Foundations: You possess excellent numerical, administrative, and Excel skills, alongside a track record of effective teamwork.

Desirables

• Experience in the renewables or wider energy market.
• Previous Feed-in-Tariff (FiT) Scheme experience
• Advanced Excel skills.

Benefits you can rely on

Great allowances for hybrid working: £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.

£500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.

£500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.

8% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.

Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.

See more of our benefits.