Fan Communications & Knowledge Associate

Liverpool Football Club; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent sports organization in Liverpool is seeking an Associate in Communications and Knowledge on a fixed-term contract to enhance service communications to fans. The role involves managing the creation and distribution of communications, ensuring clarity and impact while collaborating with various stakeholders. A passion for customer experience and a commitment to quality improvement are essential. The position offers a competitive salary and benefits, alongside a commitment to diversity and inclusion.

Benefits

25 days holiday

Contributory pension scheme

High street discounts

Qualifications

• Experience in creating and distributing written communications.
• Strong spelling, grammar, and attention to detail.
• Capable of influencing and challenging stakeholders.

Responsibilities

• Manage the end-to-end process for service communications.
• Collaborate with teams to ensure quality and accuracy of content.
• Track impact of communications on fan experience.

Skills

Written communication

Relationship building

Attention to detail

Data analysis

Customer service experience

Tools

Excel

Campaign software

Job description

A prominent sports organization in Liverpool is seeking an Associate in Communications and Knowledge on a fixed-term contract to enhance service communications to fans. The role involves managing the creation and distribution of communications, ensuring clarity and impact while collaborating with various stakeholders. A passion for customer experience and a commitment to quality improvement are essential. The position offers a competitive salary and benefits, alongside a commitment to diversity and inclusion.