Family Worker Ambassador

North London NHS Foundation Trust; City Of London; On-site; GBP 35,000 - 44,000; Full time

Job summary

A healthcare organization in North London is seeking a Family Ambassador to support children and families in crisis situations. The role involves providing compassionate, non-clinical support, bridging communication between families and multi-disciplinary teams, with flexible working hours including evenings and weekends. Candidates should possess NVQ Level IV in care or equivalent and have experience in health or social care settings.

Benefits

NHS Discounts

Generous annual leave

NHS pension scheme

Supportive work environment

Qualifications

• Lived experience of supporting a child/young person in CAMHS or community health/social care.
• Experience in a health or social care setting.
• Experience of liaising with other agencies.

Responsibilities

• Offer regular 1:1 and group-based support to parents/carers during crisis episodes.
• Facilitate access to local resources and peer support for families.
• Work closely with clinical teams to provide insight into family perspectives.

Skills

Excellent written and verbal communication skills

Compassionate and flexible approach

Ability to maintain professional boundaries

Strong interpersonal and listening skills

Education

NVQ Level IV in care or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

This role is an exciting opportunity within NCL Home Treatment Team. You will be a member of the CYPMHS NCL Home Treatment Team, working to support young people's voices to be heard to improve services.

NCL CAMHS Home Treatment Team (HTT)

The North Central London (NCL)

CAMHS Home Treatment Team (HTT) is an intensive, multi-disciplinary community service designed to support children and young people (CYP) aged 12-17 who are experiencing a mental health crisis and may otherwise require hospital admission. The service operates across all five boroughs of NCL: Barnet, Camden, Enfield, Haringey, and Islington.

HTT provides an 8am-8pm Mon-Sun crisis response and home-based treatment as an alternative to inpatient admission. The team delivers intensive, time-limited support tailored to the needs of each young person and their family. The model focuses on early intervention, stabilisation of risk, and recovery in the least restrictive setting, in alignment with the principles of the NHS Long Term Plan and the national CAMHS crisis care framework.

Main duties of the job

The Band 5 Family Ambassador will support children, young people and their families accessing CYPMHS NCL Home Treatment Services. With lived or professional experience of navigating health and social care systems, they will offer compassionate, non-clinical support and bridge communication between families and the multi-disciplinary team.

Key responsibilities include offering 1:1 and group-based support, advocating for family perspectives, facilitating access to community resources, participating in co-production, supporting siblings, and maintaining accurate records. The role requires flexibility, including evening and weekend work.

The HTT operates a flexible model of care which adapts to the unique needs of each young person and their support network, using a trauma-informed and culturally responsive approach. The Family Ambassador role is central to ensuring that families are empowered, supported, and meaningfully involved throughout the care journey within NCL HTT.

About us

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

• We will provide consistently high-quality care closer to home.
• With our partners in North London and each borough we will ensure equity of outcome for all
• We will offer great places to work, providing staff with supportive environment to deliver outstanding care.

Why NLFT?

• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
• We promote flexible working and support staff with a range of health and wellbeing initiatives.
• NHS Discounts, generous annual leave and NHS pension scheme
• Excellent internal staff network

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Job responsibilities

Key Responsibilities

• Offer regular 1:1 and group-based support to parents/carers during crisis episodes
• Facilitate access to local resources and peer support for families
• Work closely with clinical teams to provide insight into family perspectives
• Support the development of culturally competent and inclusive service delivery
• Participate in co-producing family-facing materials and engagement forums
• Advocate for family needs and preferences in care planning
• Maintain accurate records of interactions and outcomes
• Contribute to sibling-specific interventions where appropriate
• Work flexibly across the 7-day service, including evenings/weekends

Person Specification

EDUCATION AND QUALIFICATIONS

• NVQ Level IV in care or equivalent
• Lived experience of supporting a child/young person in CAMHS or community health/social care Experience working in a supportive, peer, or community-facing role

EXPERIENCE AND KNOWLEDGE

• Experience in a health or social care setting
• Experience of liaising with other agencies
• Awareness of treatment outcomes, recovery tools, care planning, assessment of risk
• Have an understanding of equal opportunities, diversity and anti discriminatory practice
• Knowledge of children's mental health and social care systems Strong interpersonal and listening skills.
• Ability to maintain professional boundaries and confidentiality. Flexible and compassionate approach to family dynamics Ability to record interactions accurately
• Experience of supervising junior colleagues Experience of developing/leading on groups for service users and/or carers

SKILLS AND ABILITIES

• Excellent written and verbal communication skills Computer literate in software applications such as Microsoft Outlook, Word, and Edge.
• Experience of working with siblings or whole-family systems. Awareness of cultural competency in service delivery.
• Ability to remain calm in emergency situations and respond in a professional manner Ability to maintain boundaries and form positive therapeutic relationship with service users and carers
• Report writing skills Computer literate in software applications such as Excel and Publisher.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£35,763 to £43,466 a yearPer annum inclusive of Outer London HCAS